Can you clarify the feedback removal policy for me. The policy states if it is left for the wrong seller the feedback can be removed.

This week and earlier this year I have had feedback removal denied. Both times it was obvious the feedback was not for my item, one buyer confirmed they left it for the wrong seller and the other provided a picture of a totally different item saying glass bottles smashed when I sold them a greeting card.

The reason both times for feedback not being removed is because the buyer did not find the item as described. This may well be the case but it is not my item they had an issue with

What proof do you need to provide to get feedback removed when left for the wrong seller?