Weekly Chat with the eBay Community Team - 20.05.26 @2pm

[community-team@ebay]

Hi everybody!

Based on the feedback we received from the community this will be the last weekly chat in this format for some time. We are working on something a little different and hopefully more in line with the suggestions we have received from you all. 

It will take some time to work out but we will be back later in the year.

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

This week, our eBay Community Team is made up of kat@ebay, dave@ebay and marco@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[chateaud_nurves]

Hello.  I had a bidder say they could not bid on one of my items without putting in credit card details.  Please can you sort this out for me.  Item ends tomorrow.  Very difficult not to be able to talk to a human at any time as we used to be able to.

[1956glyn]

I messaged you because i thought you did have control over my issue ....obviously i was wrong.  I did contact the moderators  who to their credit did react.

Thats fine and thank you......i have an appointment with our Solicitors next week to discuss the issue.

[dave@ebay]

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@sleepybuyzzz wrote:

I no longer have that option, only a list of eBay prefilled boxes.

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Hi @sleepybuyzzz 

I checked your account from this side and it showing:

It could be a browser issue, you could try using a different browser or maybe using the app if you haven't already. 

Thanks,

Dave

[kat@ebay]

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@chateaud_nurves wrote:

Hello.  I had a bidder say they could not bid on one of my items without putting in credit card details.  Please can you sort this out for me.  Item ends tomorrow.  Very difficult not to be able to talk to a human at any time as we used to be able to.

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Hi @chateaud_nurves ,

Items that require credit card details are usually bladed items. These are age restricted items so verification has to be done to prove users are over the age of 18.  When buyers purchase a bladed product, they will be asked to verify their age by providing credit card details at checkout. The card will only be used for verification and will not be charged or saved. 

Thank you,

Kat