Buying

Fake gold chain purchased 4 years ago. No support from eBay.

So after buying what was described as a 9ct Rose Gold Curb chain on eBay and paying for it through PayPal in 2021 i have now found out that the chain is in fact not gold. Having raised this with Paypal and not getting anywhere as it was over 30 days ...

Consumer protection

In the car earlier today and there was an item on the radio about doorstep piracy,( getting a parcel stolen from your doorstep). I was interested in this and paid a bit of attention to what was being discussed. One thing that stood out from the item,...

Item not received, but eBay showing it as delivered.

Item shown as delivered at 11.22 today. It wasn't. I did have a visit from postie , but he only delivered two items not three. The two I have are also showing as delivered ( no problem there). I do know this postie, and I don't see him as marking it ...

Buyer protection when item is a pre-order

I have the opportunity to buy a collectable item on pre-order. I can buy now but item is not expected to be available until this time next month, (12th December). How do I stand with buyer protection given that it is likely I am not due to receive th...

Fraudulent seller

I bought a smartphone with sellers 3 months warranty. Within 2 months it was faulty, seller sent a returns label. Phone returned with proof of posting. He occasionally replies to emails saying I was to be reimbursed in full but it never happens. Mist...

Resolved! Is Evri killing Ebay?

There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...

"Buyer protection fee"? I don't think so. What a scam!

Was just about to purchase an item when I noticed a ~£3 "buyer protection fee". What an absolute scam. As a buyer, I absolutely refuse to pay eBay for the privilege of bare minimum customer service. Foisting hidden fees and extra charges onto buyers ...

Anyone recieve their vouchers for buying on eBay live?

Hiya. Purchased something I otherwise wouldn't have for a tenner during an eBay live in order to try and get ahold of the two £25 vouchers on any purchase at or above £50, but I haven't recieved it yet. I know it states it can take up to two weeks, b...

"New" items sold with limited return options

I remember once in the past with Ebay, and now again: buying an item from a seller that claims to be "New", still in original packaging, but with limited return option -- on the recent item, just 14 days (sic) for a new item!! But the item is defecti...

Search - is anyone else finding it as useless as me?

In the past few months I have found the search function to become nearly useless. I often search for specific computer hardware components, I usually use the exact model number, brand name, memory size etc in the search. An example would be "NVIDIA R...

Collection only seller not giving full address

Hi I brought an item on ebay collection only ask for full address just got a message to pick up half way down a street contact mobile number. Tried to cancel buyer refused. what can I do to get money back

Details of old transactions (2010-11)

I'm trying to find full details of some purchases I made around 2010. They are still on my feedback, but have been stripped of the exact dates. I requested my ebay information report but the purchase and selling reports are literally blank. I haven't...

DHL not collecting

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links fo...

Unknown refund

Hi. I am confused. on 5th November a purchased a remote control for a DVD player costing £5.29. I have just received a refund for this. WHY? It is still suposed to be arriving.

I have been scammed The seller sent a blank envelope

I purchased an iPhone 16 Pro Max 1TB from a seller on eBay. Before completing the purchase, I contacted the seller to ask if the phone could be sent via next-day delivery, as I needed it urgently. The seller agreed to this arrangement, and I asked hi...