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Seller News: September 2025

Read the latest updates to streamline your selling experience.

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Can I block messages from a seller?

Two months ago I tried to buy something, didn't get it, and so left negative feedback. Since then, the seller has been continually sending messages asking me to remove the feedback. Though the content of the messages is benign, having them sent to me...

Help! - No Click & Collect barcode received, even though item has been delivered to C&C location.

Hi,Does anyone know how I can get ebay to send/resend a delivery notification including the barcode used for Click & Collect? They usually send several reminders if it isn't collected straight away, but I haven't received a single one and therefore c...

Click & Collect – Failure to Collect – Where Do You Stand?

There seems to be conflicting information – even policies (as far as I can tell) – in regards to failure to collect from a Click & Collect service. Under the seller’s “Terms and conditions for Click & Collect” (https://pages.ebay.co.uk/sell/click-and...

User avatar by • Conversationalist
  • 133 Views
  • 2 replies
  • 1 kudos

Seller is a fraud

Don’t buy from this seller his products are faulty and he taunts you on messages instead of actually trying to help!!!

User avatar by • Contributor
  • 176 Views
  • 5 replies
  • 0 kudos

Resolved! Seller wont cancel

I purchased an item which showed a delivery date of 19th-26th September. So I purchased it on the 16th and paid instantly, expecting it'll be here on the 19th because I paid instantly. When Friday 19th Sept came around, and there was no item, I reque...

smell

I bought an item of clothing which smells. The seller will not respond to my message and eBay say the seller doesn't accept returns. Should I pay £50 for something which smells? Surely a seller cannot refuse a return in these circumstances? I cannot ...

DHL not collecting

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links fo...

User avatar by • Member
  • 65 Views
  • 1 replies
  • 0 kudos

Items marked as despatched but not delivered

Some of my sold items are often marked as despatched but not delivered. Never had a complaint about non delivery until yesterday when buyer reported non delivery. I’m not saying buyer is lying but it seems too easy to me for buyer to get a refund in ...

Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

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