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UK Seller News: April 2025

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Contacting buyer

Hi. I received an item yesterday and I need to contact the buyer. However, when I click on contact buyer I get promoted to “register” - so I enter my email address and password but then just get a message saying I am already registered - then nothing...

User avatar by • Contributor
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  • 3 replies
  • 0 kudos

Is it just me or Yodel too slow ?

Past few item I bought which the seller used Yodel to deliver has been very slow. Even the day after the package has been picked up from the collection point/store the tracking doesn't give definite day of delivery. Sometimes it just says "We have it...

Resolved! Buyer not closing case and claiming product faulty

I recently sold multiple products and seller saying product is faulty when its not because I have checked it before send and also have sold multiple with other buyers have had no issues. The buyer opened the case but not closing and asking for full r...

Why does is the eBay Buyer Premium constantly wrong?

Does anyone know why the eBay Buyer premium constantly changes at the last minute? I bid on an item - £41.93 + postage of £7.90 and it clearly states "includes £1.93 for Buyer Protection". I win the auction unchallenged. But when I go to pay, the ite...

Resolved! Inability to purchase carpentry saw blades

I am currently prevented from buying a Scorpion (power saw) replacement blade through eBay online. This has never happened before. The accessory is clearly not a weapon and could not easily be used as such. Evidently something has gone very wrong, he...

Seller Violation on winning bid

I have sent 3 request to ebay, The first was 24 days ago, about a seller demanding payment immediately. After I won the bidding he cancelled the bid stating I had requested the cancellation. I did not. No one has responded despite the 3rd request bei...

Winning bid changed

I bid on an item and won it. I watched the bidding until I won. My winning bid was £32.77 plus postage.The system said it was going to determine who won. It then said I won and I had to pay £37.00 plus postage.How did the cost suddenly go up. The eba...

Fake item

I’ve bought a stone island jacket checked on stone island website and it’s a fake I’ve messaged seller with a screen shot but the seller doesn’t accept returns fake item

Item sold which doesn't appear in my ebay

There last 2 items one buying and one sold in April 25. The bought one I have received but it isn't in my purchase history. The one thing I sold also isn't in my Ebay selling, ( in fact there isn't even a selling tab).I am constantly being contacted ...

Buy scissors

I have been a customer for over 20 years. I am 80 years old. I been asked to verify my age by giving visa card details. When I entered the card number it did not accept it, but Ebay has happily debited it for that 20 years. Mad as hell dies not cover...

User avatar by • Contributor
  • 233 Views
  • 3 replies
  • 1 kudos

Yodel 'out for delivery'

Since ebay started their Simple Delivery I have had several purchases delivered late by Yodel. I get emails saying my item is out for delivery but they don't arrive until two or three days later. How do I make an official complaint? Does ebay even ca...

What's with the weird start prices?

Just noticed today that most items, instead of starting at typical amounts, eg. £7.99, £19.99 etc, I'm seeing £17.23 or £22.61 etc.Have eBay done something weird again?

Payment on hold

My payments are on hold for a month now it says to update my account details which I have and still ask for the same thing the next day not sure what to do ?!

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