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Seller News: December 2025

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Bought lego

I bought some Lego for my son’s Christmas present, it was advertised as new but when we opened it all the bags were open and bits are missing. We can not build it. I ask for a refund and was denied and eBay have closed the case and I can’t do anythin...

Resolved! Is Evri killing Ebay?

There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...

User avatar by • Engager
  • 57878 Views
  • 262 replies
  • 39 kudos

Resolved! Item only partially refunded - WHY?

I bought a very fragile, lightweight glass item, and was charged a lot {£4} for postage and packing.However, when it arrived, I was dismayed to see a feeble packing effort {Bent and torn} and the vintage item was in fragments inside and definitely ha...

Evri 24Hr/ Next Day delivery times.

I bought an item just before Xmas with the seller stating next day delivery. Now I know it was xmas and wasn't really expecting it to arrive before xmas and it was just a frivolous item for myself so no hurry. I was expecting to get it by the end of ...

New scam on eBay

I bought an iPhone on eBay and received an alert stating that the item would be delivered the next day. The next day, I received another alert to confirm that it had been delivered. I was at home all day, and I never received anything. I called Royal...

User avatar by • Contributor
  • 6425 Views
  • 47 replies
  • 3 kudos

Avoiding a scam

A couple of months ago I brought a camera on eBay, but I ignored the golden rule: 'If it seems to be too good to be true, it probably is'. In my defends this was a relatively old camera (released in 2019) and I assumed that it was being sold off ahea...

Resolved! Help me please

I bought hair on ebay,the seller said the hair is pack of 3 then said 90strand thinking it pack of three, i paid and she said i just paid for one not three, so i said to her she didnt explain well that i want to return and get my money back, but she ...

cancelling a cancellation

Hey everyone,I bought a Razer BlackShark Pro gaming headset, but after not hearing from the seller for two days, I thought they weren’t going to ship it, so I sent a cancellation request.Now the seller replied (after 2 days) saying I should cancel th...

User avatar by • Contributor
  • 177 Views
  • 4 replies
  • 0 kudos

Resolved! Fake item and yet eBay reject my claim for Buyer Protection

I bought a softshell jacket from a seller in Spain. The item is listed as being from a noted, premium outdoor brand. The jacket I received was a poor quality fake, no question. I contacted the seller, who denied this was the case. What's more, despit...

Age restriction is there a way to actually complain?

Guess I'm another one caught out by the dumb needing a credit card to buy butterknives etc rubbish. Is there anywhere we can complain about this? Hoping the pressure may help change the policy but I guess this post is all I have. Ironically on delive...

missing item and no live chat

I bought an item on 31st Dec, delivery email says it is due next week but the item is not showing up in my recent purchases.When I put the item into the Ebay search bar it comes up but there is no mention of VIEW ORDER details.I paid via paypal, and ...

User avatar by • Contributor
  • 35 Views
  • 1 replies
  • 0 kudos

Rise in unscrupulous sellers

Having been a member of eBay for 24yrs in a few weeks, I am shocked at the dramatic rise in unscrupulous sellers on the platform, never have I had to return so many times than over the last year. Items that don't match the description, items damaged,...

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