Dispatched Untracked

[stevemai-0]

Good afternoon, I have purchased a few things on eBay in the last few days. All of them say it’s dispatched (untracked). Anyone else had this problem/issue? 

I have contacted sellers for tracking numbers and not heard anything since. 

[roger_roger_over_and_nowt]

If it says untracked it means there is no tracking number at all,the seller hasn't uploaded it to Ebay or the courier used isn't recognised by Ebay so any tracking number given would just hang.

[stevemai-0]

So the seller says its dispatched when it’s not? 

[plpmr]

how do you know its not despatched?

[stevemai-0]

It’s says on my account it’s dispatched untracked. 

How can I collect a parcel without a tracking number?

[papso22]

---

@stevemai-0 wrote:

It’s says on my account it’s dispatched untracked. 

How can I collect a parcel without a tracking number?

---

Collect from where?  Are the parcels not being delivered to your address?

Sellers' don't have to use tracked postage although it is advised that they do.

[stevemai-0]

Click and Collect I should have added. 

Apolgoies. 

[vintique*violet]

I think the OP is saying it is a Click & Collect and so needs notification of where/when  he collects it from?

Unsure as never used that particular service.  

[m25jet]

@stevemai-0 wrote:

Click and Collect I should have added.

Apolgoies.

If you're experiencing problems with items being delivered to a Click & Collect point is there a member of your family or a friend who would be willing to have the item sent to their address so that they can take it in on your behalf?  If you're experiencing problems with Click & Collect then if you use the option I've just suggested as an alternative (that's if you can't be at home to take delivery of the item yourself) the person who's accepting the item on your behalf can let you know when the item has arrived, at which point you can then arrange a mutually convenient time to collect the item from whoever's taken it in for you.

[sml192]

If you have requested items to be delivered to a Click & Collect store then you should still receive a collection code once the store confirms receipt, you just won't be able to track delivery to the store. 

[emma_4905]

How do I find out where my case has gone because it’s not arrived yet 

[m25jet]

@emma_4905 wrote:

How do I find out where my case has gone because it's not arrived yet

First of all, you need to contact the seller directly to address this issue, as your seller is unlikely to see your query on the eBay Community Forums.  You don't say how long it has been since you purchased the item, but as a rule, I would say that if the item has still not arrived seven calendar days after eBay's latest estimated date of delivery then your best option would be to open an eBay case against the seller, selecting the option "I have not received my item" as the reason why.  The seller will then have three working days during which to resolve the matter with you.

If the seller fails to respond to you via the case by the fourth day from the date that you opened it, or if he or she does but only proves to be obstructive and fails to offer a workable solution to the problem, then click the blue button that gives you the option to get eBay involved, which will  appear on day four of the case.  If you do have to do this then eBay will more than likely force a total refund of the money that you paid to the seller, regardless of whether he or she agrees with eBay's decision or not.

[carohalla0]

Yes I do my postcode is ng86el 

[lucy_farmer]

'Yes I do my postcode is ng86el '

------------------------------------------------------------------------------------------------------------

Hello caro, we need a little more info if you have a problem.

If anybody here can help you we will, but we need to know what with 😊