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Seller News: November 2025

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UK-based seller has until 9th Jan 26 to send a CD I ordered on 25th Oct 25 - can this be right?

The title says it all, really. Going through previous purchases to leave feedback just now, I saw a CD that I'd ordered on 25th October and which had never turned up. According to eBay, the item has not even been dispatched. I was going to message th...

DHL not collecting

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links fo...

User avatar by • Contributor
  • 1187 Views
  • 33 replies
  • 1 kudos

"New" items sold with limited return options

I remember once in the past with Ebay, and now again: buying an item from a seller that claims to be "New", still in original packaging, but with limited return option -- on the recent item, just 14 days (sic) for a new item!! But the item is defecti...

Resolved! Wanted items

Where can you request items you are looking for?This must be possible as it also helps anyone wanting to sell items.Thankyou

User avatar by • Contributor
  • 534 Views
  • 3 replies
  • 0 kudos

Click and collect

Ok so I bought 2 suitcases had notification that they had been delivered by evri at the click and collect point but I've only had a code for one suitcase 24 hours later and still nothing for the other one contacted e bay customer services and that sa...

User avatar by • Contributor
  • 52 Views
  • 2 replies
  • 0 kudos

no pick up code

here we go again, my goods sit at sainsburys waiting to get picked up contacted seller loads of times for pick up code, what am I doing wrong ?

Resolved! Proving my age without a credit card!

I see others have already asked this question (“I do not have a credit card, is there any other way to prove my age to eBay?”), but received little relevant response, with all manner of ‘real world’ suggestions (from joining porn sites, to showing yo...

I won an item but its not showing in purchases

Hi everyone. Yesterday I won an item, I was the only bidder and when the listing ended, there was no option to pay, & its not showing in purchases. Luckily I had previously added the item to my watch list so I'm still able to see the listing that end...

What has RUINED eBay for you and how would you improve it?

I believe that eBay has been RUINED by the current management/Developers, I have been on eBay for over twenty years, I used to buy every month but now the risk just seems too high. The first thing that MUST be fixed is to respect customers choices in...

User avatar by • Engager
  • 5760 Views
  • 56 replies
  • 33 kudos

Refund refused

Hello I bought a new 12v caravan battery. It came with " 30 days returns". However after about 50 days I discovered it was fully discharged (without being used), so it was obviously faulty. I requested a refund and the seller got me to send several p...

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