eBay

I have a bulky damged item to return. I have been sent Parcel 48 return label. I have no means of transport so can not use it. I can not contact ebay and seller not responding. What do I do? ... View more

refunded says Ebay but do not have the money. How long does it take for me to receive my money its been 36 hours. Checked paypal and bank account, nothing as yet.   Thanks ... View more

I placed an order on the 26th of March, which was marked as dispatched. then a week later I got a cancelation notice. The seller said they'd been let down by their currier, and that's very beleiveable. the problem is I still haven't recieved a refund - i've checked the paypal transaction. Is there any way I can let eBay know i've not had my refund yet? the only option on the cancelation is  I didn't pay for this order I paid for this order and I received a refund What if neither of these is true? because the order doesn't show up in my perchase history anymore and the drop down menue doesn't have the option to report any problems. Thanks in advance. ... View more

I won 2 Items on Ebay.The seller then cancelled my bids,but offered to contact me with a view to me purchasing the 2 items.I reported him to Ebay,who said they would investigate him.I left him Negative Feedback.Today I notice it as been removed from his Feedback.So some unsuspecting person can be duped again.Very Dissapointed with the outcome.Can anyone advise Please. ... View more

My mom is finding the isolation very difficult in South Africa. Is there a way I can order and pay for a TV here in the UK & get it delivered to her in Cape Town? Any feedback would be appreciated.  Thanks, Ruth ... View more

I HAVE RECEIVED MY ORDER OF PRINTER INKS WHICH ARE NEARLY 2 YEARS OUT OF DATE.  I REQUESTED A RETURN WHICH DIDN'T HAVE THE RIGHT REASON FOR ME SO I PUT NOT AUTHENTIC.  HOWEVER THEY SAID COULD I CHANGE THE REASON TO NO LONGER WANTED AND THEY COULD THEN ACCEPT THE RETURN AND ISSUE A REFUND OTHERWISE I WOULD HAVE TO PAY THE RETURN POSTAGE.  THIS SEEMS RATHER ODD TO ME.  COULD I SOMEONE PLEASE HELP ME. ... View more

I bought a quality Instant Pot pressure cooker that was advertised as only been used 4 times and 3 months old. I have had it less than a week and it shut down during a cooking mode and there is no power at all now- it appears to be faulty. i have contacted the seller who seems surprised that’s its faulty and said it was fully working when they had it. They advised me to contact the manufacturer who I have no response so far.   whar are my options here, I appear to have wasted £80! ... View more

**edit** If you are only in with one chance to raise a case with eBay and that the seller then just closes it without explanation then I don't hold out much hope of a refund especially as you can't speak to anyone at eBay about it.   **Original Question Below**     Hi to everyone that reads this   I have recently purchased a second hand electrical item (ipod) that I have subsequently discovered is not working correctly or as it should.  It was described as in 'working order/condition' and upon initial receipt everything seemed okay .  Having spent more time with it there are issues I have discovered with it so I requested for a refund with the seller.  I have just discovered that the seller has closed the return status without an expanantion or human response etc.  My question as the delivery status fall approx a week or so outside eBay's policy do I have any chance of a refund ultimately?  I cannot progress the case through my account (as its closed) nor are eBay available to speak to in any way due to Covid-19 and their staffing situation.   Can anyone give me any advice or have a similar experience to draw from?   Thanks for your time John     ... View more

Hello everyone, I've just received and email from this email address  "ebay@approved-purchase.com" It is about the info for a payment that should be done via bank transfer. Is it safe to proceede? This is the auction on here, plaese see the descriptio: https://www.ebay.co.uk/itm/Zeiss-Milvus-Otus-Lens-Set-5-Lenses/333564429797?hash=item4da9fd45e5:g:VVkAAOSwATNehQxj Thanks a lot in advance for your help. Regards ... View more

help....I bought an expensive antique teddy bear from a seller back end of March but now have just lost my income due to Covid 19.  I have contacted the seller and explained that sadly I have no income coming in and would it please be possible to return him.  He is as received.   They are a ebay business and it says on there listings that they accept returns.  However the seller has just contacted me asking me not to return as they have already spent the money and have nothing to pay be back they suggest I put on ebay and try and re sale myself.  I am at a loss what to do.  They do have alot of other items listed and some more expensive bit and bobs.  I dont like upsetting people but I really am concerned about what to do next ... View more

Hi all,    I purchased a couple of mascaras from an independent seller; I've bought this particular brand of mascara before from stores (it has since been discontinued), so I know it should arrive shrink wrapped when brand new, to keep the liquid fresh.   The mascara I bought from the ebay seller however, arrived without said wrapping. Suspiciously I tested both mascara wands... They're both pretty dry, and not really suitable for a "brand new" product. 🙁 Pretty useless to me, to be honest. They've probably been stored for a while.    I checked the seller's listing, just to make sure I had read everything correctly before purchasing, I have to admit the description is pretty short, but clearly states "NEW SEALED. Condition is New"... Although they're definitely not "SEALED", at least in my understanding of the term.    Do I have a case for "Item not as described"?    Admittedly, the product photos do not show the mascara in the wrapping either, an error on my part. 😑   Any help or advice is appreciated! 😊 ... View more

Please can ebay stop the price of cat food being hiked up by sellers.  As an owner of two cats who have Felix I usually order via Ebay and on scrolling down Felix jelly packets packs ther has been an massive increase eg one box of Felix i have just ordered and which is on its way which I got for £36.80 is now selling at £87.67 from the same seller, also it states last one which would mean some people might be forced into buying it, you cannot feed cats on any food. ... View more

Hey,   I started a return for a wrong item recieved on 25th March (tomorrow is the day I can escalate the case to ebay) and the seller has not refunded me or even communicated with me. I used the label that ebay gave me so they have the tracking info. I've read that if the tracking info shows 'attempted delivery' then ebay will refund. However, mine only shows 'recipient carded'. Will ebay accept this as an attempted delivery if I escalate the case?   Here is the complete tracking info: https://prnt.sc/rqsiv0   I also believe that the seller has sent the item back to me as I recieved a text today saying that DPD have just recieved a parcel addressed to me from the same company which the ebay account represents. What should I do if I get a refund and the item arrives anyway? Keep in mind that I no longer need the item as this process has taken too long.   Thank you! ... View more

I desperately need help to explain what this item is. Is it a finished real truck/trailer  Or is it a toy model.  there is no item description to explain what it is and the price doesnt help either. please help me before I go ahead and pay.  I couldnt find the phone number of the seller otherwise I wouuld have phned   hank youu   Abel  Ani     ... View more

I bought recently a bunch of CD's from seller who (according to the user info page is located in US), ships items (according to listings) from Romania but actual shipping comes from Moscow , Russia. He (or She) lists several hard to find items at rediculously low price.I took a risk and made the purchase.When I got the package with music I've been looking for many-many years unsuccessfully my suspicion of those being fake came true with very first one I took out of the otherwise pretty well packed box. I couldn't believe how low quality was the cover artwork and overall look of that CD.Quick check of runouts and other identifiers on Discogs proved it to be true.Disappointing as it is I dont understand how anyone else haven't noticed anything before? According to feedback left for seller everything looks legit. So long story short. One of E-Bay policies is forbidding to sell counterfeit products. This is direct violation of every possible copyright law. I tried to report this to E-Bay but instead of allowing me to file a complaint I got lost in all that "contact seller first" BS. I've been buying and bidding here for a long time and besides some small and cheap gadgets I got from China which ended up just junk, this is my first time I have encountered anything like that. I'm not crying about the money I have spent here but the plain ignorance on the part of E-Bay. What if some big world class rock or pop star sues you? You are on the way down!  ... View more