Loss of income Covid 19 want to return item

[mad_sparky]

help....I bought an expensive antique teddy bear from a seller back end of March but now have just lost my income due to Covid 19.  I have contacted the seller and explained that sadly I have no income coming in and would it please be possible to return him.  He is as received.   They are a ebay business and it says on there listings that they accept returns.  However the seller has just contacted me asking me not to return as they have already spent the money and have nothing to pay be back they suggest I put on ebay and try and re sale myself.  I am at a loss what to do.  They do have alot of other items listed and some more expensive bit and bobs.  I dont like upsetting people but I really am concerned about what to do next

[ruby*tuesday · Accepted solution]

Use the EBay Money Back Guarantee is on every Listing Page. Business Sellers have to accept Change of Mind Returns. Is your Consumer Rights. Ignore his excuses and open a Case. You will have to Pay the Return Tracked Postage and add the Tracking Number into the Case. Escalate the Case for Ebay to Step in on day 9. EBay will force the Refund. You have 30 days from Delivery to Open the Case.

[temperate_porcine]

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@mad_sparky wrote:

help....I bought an expensive antique teddy bear from a seller back end of March but now have just lost my income due to Covid 19.  I have contacted the seller and explained that sadly I have no income coming in and would it please be possible to return him.  He is as received.   They are a ebay business and it says on there listings that they accept returns.  However the seller has just contacted me asking me not to return as they have already spent the money and have nothing to pay be back they suggest I put on ebay and try and re sale myself.  I am at a loss what to do.  They do have alot of other items listed and some more expensive bit and bobs.  I dont like upsetting people but I really am concerned about what to do next

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Open a return request, to the right of the item in your purchase history 'return this item' choose a change of mind reason, you need to send it back signed for.

[rusticrye]

If the seller is a UK business seller, they have to accept returns for any reason whatsoever. It's the law. All you have to do is notify the seller within 14 days of receipt.

The seller's circumstances are not yours to resolve, so open a Return Request for 'change of mind' and follow the instructions. The return will be at your expense, of course, as all change-of mind returns are.  You will be fully refunded when tracking shows delivery or attempted delivery back to the seller, whether the seller has any funds available or not. If not, PayPal will refund you from their own coffers, as per their buyer protection policies, and then bill the seller for the debt.

@mad_sparky 

[mad_sparky]

thankyou for all your advice everyone I have now thankfully sorted this...best wishes and stay safe everyone

[odd_socks]

I am pretty sure the money back guarantee would not cover a return request such as this. If i were the seller i would fight any claim, harsh as it may be. They are not responsible for your circumstances, how would you feel if all your buyers requested returns and refunds for the same reason.

[mad_sparky]

Hi Miha_1328. I have accepted back items during the years and have accepted returns with all sorts of excuses in the past there are many people on here that use the returns system unfairly...I am not one of those people believe me I would rather have my job and money than be in this situation at the moment. I feel empathy goes a long way to being a successful seller on here as I hope you agree, we should all have this in mind in these unusually difficult times. As you have probably read the seller have a 30 day refund policy that allows a person to return as long as they pay the postage (which I am happy to do). I have spoken to the seller and they agree that their returns would require me to pay the returns which is not the issue here, the dilemma is they tell me they have spent the money I paid for this item and now cannot pay me back if I return they cannot pay me or they may need to pay me back in small instalments. I am left here now with a situation as to if I do return will I ever get my money back...worrying times and I hope you and your sells/buys do not have problems over this period...best wishes

[odd_socks]

I dont see how this is in anyway could be percieved as a  legitmate return. So you may have lost your income, as have half the country now.

If the item you recieved is as described then that is the end of the matter. Like the seller says, sell it on yourself. How is it in anyway the fault of the seller that your circumstances have changed

Seems to me that you buy and sell antique toys as well

[mad_sparky]

I do not really understand your comment as a legitimate return. I have bought from a business seller they have a 30 day refund policy on their listings on the onus you pay the return postage if you wish to return and item is clearly in the same condition. So surely that should be honoured at this point. I told them 2 days after receiving the bear that I had been unexpectedly without income. to say " so you have lost you job like half the country" is true it is an unexpected time for us all but some empathy at this point with other people that are suddenly having to pay bills that keep on rolling in is needed

[mad_sparky]

Miha_1328 thankyou for your comments