03-04-2020 10:08 PM - edited 03-04-2020 10:10 PM
help....I bought an expensive antique teddy bear from a seller back end of March but now have just lost my income due to Covid 19. I have contacted the seller and explained that sadly I have no income coming in and would it please be possible to return him. He is as received. They are a ebay business and it says on there listings that they accept returns. However the seller has just contacted me asking me not to return as they have already spent the money and have nothing to pay be back they suggest I put on ebay and try and re sale myself. I am at a loss what to do. They do have alot of other items listed and some more expensive bit and bobs. I dont like upsetting people but I really am concerned about what to do next
If the seller is a UK business seller, they have to accept returns for any reason whatsoever. It's the law. All you have to do is notify the seller within 14 days of receipt.
The seller's circumstances are not yours to resolve, so open a Return Request for 'change of mind' and follow the instructions. The return will be at your expense, of course, as all change-of mind returns are. You will be fully refunded when tracking shows delivery or attempted delivery back to the seller, whether the seller has any funds available or not. If not, PayPal will refund you from their own coffers, as per their buyer protection policies, and then bill the seller for the debt.