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Loss of income Covid 19 want to return item
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03-04-2020 10:08 PM - edited 03-04-2020 10:10 PM
help....I bought an expensive antique teddy bear from a seller back end of March but now have just lost my income due to Covid 19. I have contacted the seller and explained that sadly I have no income coming in and would it please be possible to return him. He is as received. They are a ebay business and it says on there listings that they accept returns. However the seller has just contacted me asking me not to return as they have already spent the money and have nothing to pay be back they suggest I put on ebay and try and re sale myself. I am at a loss what to do. They do have alot of other items listed and some more expensive bit and bobs. I dont like upsetting people but I really am concerned about what to do next
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03-04-2020
10:23 PM
Use the EBay Money Back Guarantee is on every Listing Page. Business Sellers have to accept Change of Mind Returns. Is your Consumer Rights. Ignore his excuses and open a Case. You will have to Pay the Return Tracked Postage and add the Tracking Number into the Case. Escalate the Case for Ebay to Step in on day 9. EBay will force the Refund. You have 30 days from Delivery to Open the Case.
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