Seller re-listed items I'm still waiting for!

Hello, I'm wondering if someone can help me, please?

Basically it's been 12 days since I purchased a bundle of baby clothes from a seller. I messaged them last week to see if they could give me some form of update. As I hadn't heard anything, I opened a request this afternoon asking for an update or when they'd send my items, as it still hasn't been updated as dispatched.

I went on their seller page and found, individual listing by individual listing, the items for sale that I've paid for. So I sent another polite message through the request, asking if they could confirm my bundle was on its way and that the individual items listed were not from my bundle.

As I have to wait 3 days for ebay to step in, is there anything else I can do in the mean time? I've taken printscreens of the individual listings, in case the seller decides to say they're lost or something. I've looked through their feedback and apparently once they didn't send a bundle that was sold cheaply, so I'm annoyed at myself for not checking first and also annoyed that a seller could do something like this. I've sold and purchased many times through Ebay before, but I've never come across a seller who not only didn't honour the sale, but then listed them individually without contacting/ refunding the buyer.

Any and all advice greatly appreciated! Many thanks in advance and stay safe!

Accepted Solutions (1)

Accepted Solutions (1)

One thing to be aware of, even if you suspect that the seller may well have relisted the items you've paid for, is that it's also possible that he/she has more than one identical item available for sale.  If this is indeed the case then that would account for the identical listings, as the seller may well have just chosen to relist the advert again to represent the additional identical items that are still available for sale.  If, however, this is not the case then either there's been a glitch that has resulted in the seller's sold listings relisting as if they had never actually sold, or alternatively - and more likely - it  may well be that the seller felt that the goods didn't fetch enough money and therefore he/she has decided to relist the items.

 

If the last of these options does actually happen to be the correct explanation as to why your purchased items have been relisted for sale then the seller has breached the terms of the contract that he/she entered into once you paid for the items.  As soon as you paid for the items you became the legal owner of the goods in question, and therefore the seller has no legal right to offer them for sale to anybody else.

 

Finally, you say that you've taken screenshots of the listings in question just in case the seller comes back with something like "Oh, sorry, your items got lost" but have you actually checked the listing number in the live listings when compared to the item numbers of the items you purchased?  If so then send another e-mail via the case cross-referencing the item numbers against each item - ie:  the item number of each item you bought, with the item number of the current listing for the same item.  Do this one by one for each item.  As laborious as it may seem, if it does turn out that the buyer has tried to resell the exact same items that you paid for, then by referring to the listing numbers in this way it will make it extremely difficult for the buyer to talk his/her way out of the matter and come up for an plausible explanation as to why your items have been relisted for sale, especially as it would be so obvious to anybody reading the case details that you've cotttoned on to what the seller's doing and have caught him/her out.

 

If that is indeed the case then I suspect that the seller will go silent and refuse to respond to any of your messages so as not to implicate himself/herself any further.  If so then just let the case get to the point where you can escalate the matter to eBay, then as soon as you get the chance to do so escalate the case to eBay so that they can have the final say on the matter.  I suspect that you would end up getting your money back in full, as eBay wouldn't want to be seen to be helping a dodgy seller to cover up an attempt to deny you the items you'd paid for and resell them on to somebody else if that is indeed what he/she is trying to do.

Answers (2)

Answers (2)

I don't see why you are communicating with the seller. If they are doing what you say they are not going to tell you the truth.

 

If you have opened a Not Received Case (I assume that is what you mean, you refer to a request) then you just escalate after 8 days. There is no point in communicating once it has got to this stage. 

 

A Sensible seller would have sorted this out long ago, as it is going to be expensive (paying a selling fee) for them and they will also damage their account with a defect and you should leave negative feedback as well.  

You can't do anything until you get the option to ask ebay to step in. You will then get a full refund enforced by ebay and funded by the seller.

 

Because the seller didn't honour the sale they will pay their selling fees and get an account defect so they are acting very unwisely.

 

Plus you can leave the feedback of your choice once you are refunded.

 

Just don't mention ebay or opening a case because if the seller is savvy enough they can get it removed.

 

Just say something like 'Seller refused to sell item to me'

 

As far as relisting the items goes, there's nothing to stop her doing that, although I agree it is a disgraceful thing to do.