Will I get a refund?

[utiliz]

Hey,

I started a return for a wrong item recieved on 25th March (tomorrow is the day I can escalate the case to ebay) and the seller has not refunded me or even communicated with me. I used the label that ebay gave me so they have the tracking info. I've read that if the tracking info shows 'attempted delivery' then ebay will refund. However, mine only shows 'recipient carded'. Will ebay accept this as an attempted delivery if I escalate the case?

Here is the complete tracking info: https://prnt.sc/rqsiv0

I also believe that the seller has sent the item back to me as I recieved a text today saying that DPD have just recieved a parcel addressed to me from the same company which the ebay account represents. What should I do if I get a refund and the item arrives anyway? Keep in mind that I no longer need the item as this process has taken too long.

Thank you!

[tressygirl · Accepted solution]

The seller does not have to accept a delivery of a  return, if they were allowed to refuse,  then no refunds would be processed.

So when exactly 8 days have passed so usually on day 9 when that option to escalate appears escalate, and you will be refunded.

If the item is returned to you,  then the seller will have to pay you for a fully tracked return postage to return it to them.

[rusticrye]

Yes, you will. 'Recipent carded' means that delivery was attempted, ie. a card was put through the door telling the buyer how to arrange redelivery. That is all that's required.

If you do receive the item back, message the seller to let them know, and that you'll resend once you receive a prepaid postage label from them (they can buy one from their chosen carrier online, and email it to you), or a PayPal 'gift' payment to cover the return costs. Give them a set time limit in which to do so (30 days). If they don't, you can legally do with the item as you wish after those 30 days.

@utiliz 

[tressygirl]

Yep, seller's do not have to accept that delivery as explained, then evreyone would just do that and no refunds made. Once an item is sent, proof that it has been sent, attempted or not received is no opt out for the seller, you will get that refund

[john1297576]

"Recipient Carded " Must mean attempted Delivery and a Card Left. That should satisfy ebay when you escalate.

If it is on its way back to you the seller has foolishly not collected or arranged redelivery but that should not prevent your refund.

If it arrives I suggest you tell the seller that if he wants it, to send you the money for Tracked Postage otherwise after say 10 days you will give to charity / put in the Bin as you wish.