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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 396 Views
  • 0 replies
  • 3 kudos

Ebay asking for my Nat Ins Number

I have had a e mail for E Bay asking for my national Insurance number so i can contiunue to sell on e bay I am a registered business and have been for over 20 years I am VAT registered and have been for over 15 years with my VAT number oin my e bay a...

VAT charged on the Buyer Protection Fee

Having just made a purchase from a private seller that will be connected with my business the price I paid is inclusive of the new eBay buyer protection fee which included £0.72 VAT. As a VAT registered business I would like to reclaim this VAT payme...

User avatar by • Conversationalist
  • 369 Views
  • 9 replies
  • 0 kudos

GPSR Compliance

This is as clear as mud to me. Been to the gov. advice website and various others.How does a 1972 poster fit in to this process?It's not an exempt category. Advise buyers this item is for viewing only ? My initial reaction, sadly, to to switch EU and...

Resolved! Buyer asking for refund claiming product is fake?

Hi all,Got a message yesterday through eBay from a sale 27 days ago:“Hello, these screws are of very low quality and have sheared in half in multiple locations on a build I’ve done. I’ve put a huge amount of work into my build and the fact that these...

User avatar by • Conversationalist
  • 172 Views
  • 5 replies
  • 0 kudos

Resolved! Confused which month JANUARY OR APRIL and which year 2023 or 2024 or 2025 to report

Someone enlightens me please as ebay keeps mentioning January as start of financial year whilst UK starts with 5/6 April. And which year is ebay talking about 2023, 2024 or 2025? I have no idea and you phoned them up, they used AI to save money and k...

Resolved! How many sellers are closing their shops or running down their account in 2024?

We have been a seller on here over a couple of our accounts for many years now. Over this time we have seen a reduction in sales from a max of £13k pcm to £60 pcm. We have been through mass seller culls, more and more control over the seller/buyer re...

User avatar by • Engager
  • 61416 Views
  • 478 replies
  • 105 kudos

Sale glitching out?

Hi all, I started a sale yesterday to run until Saturday to get things moving after a slow week, yesterday was great but today has dropped off a cliff. I just had a look at my listings in incognito mode on my phone and it seems that maybe only one in...

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