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Seller News: September 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Seller is a fraud

Don’t buy from this seller his products are faulty and he taunts you on messages instead of actually trying to help!!!

User avatar by • Contributor
  • 101 Views
  • 5 replies
  • 0 kudos

Resolved! Seller wont cancel

I purchased an item which showed a delivery date of 19th-26th September. So I purchased it on the 16th and paid instantly, expecting it'll be here on the 19th because I paid instantly. When Friday 19th Sept came around, and there was no item, I reque...

smell

I bought an item of clothing which smells. The seller will not respond to my message and eBay say the seller doesn't accept returns. Should I pay £50 for something which smells? Surely a seller cannot refuse a return in these circumstances? I cannot ...

DHL not collecting

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links fo...

User avatar by • Member
  • 51 Views
  • 1 replies
  • 0 kudos

Items marked as despatched but not delivered

Some of my sold items are often marked as despatched but not delivered. Never had a complaint about non delivery until yesterday when buyer reported non delivery. I’m not saying buyer is lying but it seems too easy to me for buyer to get a refund in ...

Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

Click and collect not an option on offers...what nonsense!!!

I am aware this has already been raised in discussion. I am starting a new conversation to raise it again and I am hoping eBay will take note. I found a thread about the issue of not being able to choose C&C when making an offer and only being able t...

can't return flammable item!

I was sold and item under false pretences but now can't send it back to the states because no company will post it for me as it is considered a dangerous good. Keep getting error messages when trying to talk to an agent from ebay so i'm trying here.....

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