Your February 2024 Seller Update
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Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Why is '£12.00 International Postage' appearing at the top of my listing when it's inland Only?
Hello Folks,I've just re-listed an item (big heavy old thing- an old test set- that weighs 13kg) at that weight, and the worth of the item, it is really not worth posting abroad. So I have 'unticked' all International postage options (ebay's own Glob...
Negative Feedback Review/Removal
Hi, I have recently received some negative feedback. I believe that the language used in the feedback goes against Ebay's Threats and Offensive language Policy as it is clearly defamatory. The buyer also used profane language when he messaged me priv...
Seller never posted and is swearing at me
Hi, seller messaged me after I won a bid saying don't be alarmed but I have the same top I'm listing. Then said she will post the next working day. 12 days later no item . I messaged her, she said she's been busy and will send out tomorrow and refund...
Resolved! 'Free International Postage' on listings - but I don't sell abroad
I've checked a few of my listings and they say the same thing. Weirdly I do have all locations excluded bar United Kingdom. I can't see anyproblem when revising but maybe I'm just missing something. Is this an Ebay glitch?
Resolved! Negative feedback removal declined
I sold an item, buyer claimed they didn't receive it and opened a case. The tracking showed it was delivered, the buyer in their messages called me stupid and said they were going to leave negative feedback. Eventually I won the case but the buyer le...
Returns
Dishonest buyers can get a return if they claim not as described even when eBay have closed a case previously for late delivery from same person ebay cs helped the buyer get his return and that's for private sellers also.so there's a loop hole for a...
Print on Demand?
Hi ladies/gents I'm just wondering, is Print on Demand a thing on eBay? I'm thinking about opening a separate eBay account for POD as I do it elsewhere and its something I really enjoy. Does anyone have any experince selling POD on eBay?
Why do eBay concentrate on pandering to buyers, however unreasonable they are, over sellers
Why do eBay concentrate on pandering to buyers, however unreasonable they are, over sellers that may have been trading for decades and have a spotless reputation.I have recently had my 100% feedback score spoiled by a buyer with a feedback score of 4...
Royal Mail not marked as delivered but Buyer HAS confirmed they've received Item
Hi As title suggests - Spoke to buyer who confirmed they received item, and they're happy with it. However when looking at Tracking Number there's no update since me posting. Fees on hold. Any ideas?
Simple Delivery
As per today's User Agreement update: "Simple Delivery We may add certain delivery options to your listings in order to help improve both seller and buyer experience for selecting a delivery label. For listings that are eligible, you may see a simpli...
Resolved! Invoices not appearing in my email inbox
I sent invoices yesterday (15th) as usual...buyers are receiving them, as several have paid, but the invoice copies are not in my email inbox. I contacted eBay who told me to switch off for two hours and it would correct itself...it hasn't. Any help ...
Promoted fees
Is the 11% charged in addition to the fees charged on a listing, like another 11% or is the total charged 11%? We are already paying around 10% so another 11% makes about a fifth of the total, in my case more than I make on my sales. Here's the advic...
Resolved! [Royal Mail] Buyer redirects package to a different address then opens an INR case?
Hi I'm a novice seller on eBay and occasionally sell things, mainly gaming stuff. I recently posted an item worth about £100 via Royal Mail 48 last week. It was supposed to be delivered on Thursday last week, anyway considering the bank holidays, it ...
Interesting account restriction - the sales cycle has become impossible
A few days ago, I received a message from eBay. They restricted my account citing risk to the community. As a result, my account has been restricted approximately five times within a year, all for the same reason. Each time, it took between one week ...
Evri Claim
I received a message from a buyer saying that his goods could not be delivered because they had been damaged at the point of delivery . I checked tracking and indeed, this was the case.I asked him to start a refund through ebay which i responded to a...
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