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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Phone number for Ebay

Hi,I need to get hold of a human (chatbot useless) to sort out a non delivery which Ebay has signed off as a delivery and therefore closed my dispute. Thanks.

Buyer beware! Delivered = Not Delivered

Buyer beware! Delivered = Not DeliveredSecond time I've been scammed like thisJust ordered some bulk coffee pods £40+ (currently £60 on Amazon), received with only 2 days date on. Returned these. Got a refund a week later. Fine. I guess?Found a diffe...

User avatar by • Conversationalist
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Is it just me or Yodel too slow ?

Past few item I bought which the seller used Yodel to deliver has been very slow. Even the day after the package has been picked up from the collection point/store the tracking doesn't give definite day of delivery. Sometimes it just says "We have it...

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

feedback now restricted?

I bought an item in may, sold with 10 yr warranty (now removed on listing), I tried to make a claim as item failed after a day or two after 90 days, seller wouldn't respond to emails. Ebay wouldn't refund as outside their buyer protection time limit....

Bidding

I am the currently the highest bidder....I decided to increase my maximum bid and bidding jumped up to the next bid effectively bidding myself up... This is not right..... Can anyone explain?

Resolved! Should I request a Return?

Hi. I recently bought a Microsoft 21Y-00008 keyboard off here. the listing says its a QWERTY International English. but upon receiving its a slightly different layout to the one in the picture in the description. also the instructions appear to be in...

claiming compensation from Royal Mail

I am a small business seller trading items from bulk purchases.Recently a few items have gone astray with Royal Mail and despite having Proof of Postage and supposed £20 compensation , they only offer me postage refund as i cannot prove what i paid f...

User avatar by • Contributor
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Banging my head against a brick wall

Hi all . Has anyone ever encountered this problem?To have an EBay account you have to be 18 years or older. So I’ve had an EBay account since about 2011 and I’m nearing retirement.So I’ve been buying old woodworking tools, chisels, saws, all sorts. R...

"Buyer protection fee"? I don't think so. What a scam!

Was just about to purchase an item when I noticed a ~£3 "buyer protection fee". What an absolute scam. As a buyer, I absolutely refuse to pay eBay for the privilege of bare minimum customer service. Foisting hidden fees and extra charges onto buyers ...

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