UK eBay Community

Buyer raises bogus refund claim. eBay chasing me. Buyer reported. How long until resolution?

Garmin Forerunner 30 GPS Running WatchDate sold 15 Apr 2024Date buyer paid 15 Apr 2024Delivery Date 19 Apr 2024Request amount £25.00On hold amount £25.00Held from payouts until the request is complete. I will start this by saying I just posted anothe...

Need Advice..

I purchased a New phone on September 2023..The phone arrived with the wrong battery..I have been in contact with the person who I purchased the phone from..They said there was the correct battery in the post..Im still waiting on the correct battery.....

Ebay unresponsive in Firefox today

I am completely unable to use ebay in Firefox today. If I try to expand view of listing photos, scroll through listing photos or magnify, absolutely nothing happens. Similarly if I try to submit bid, buy it now, or add to a list, absolutely nothing h...

Shipping label problems UK

Trying to print shipping labels today, I use a dymo printer with 4x6 shipping labels. For some reason when i buy my labels, it comes with a certificate of postage for online postage at the botton of the page. This does not fit on a 4x6 shipping label...

Trading Standards Notification Letter

I have been advised to notify with a letter saying I am taking my purchase case to Trading Standards under the Sale of Goods Act if my case does not get resolved within the statutory 14 days. Where would I send this letter? Will it be to Ebay or to t...

Printing Label issues

As of today when I generate a label for my label printer via eBay is has started showing the customs information.I ship only to the UK exclusively. It has never happened until today.Any advice is welcome as I worried they will be denied at the office...

Buyer didn’t read my listing properly

I listed 3 drones named drone job lot. I clearly stated it was £15 each/ the actual job lot £45. A buyer didn't not understand this and bought thinking he's getting 3 good drones and free shipping for only £15. Then he wants a return even though I d...

Resolved! Goodnight everyone.

Goodnight to all.

Resolved! One Word....

'Sausages'. Do carry on.:-)

payment

having problems paying for a item from a seller saying not accepting bids and offers from myself also won't be added to my basket

Chinese counterfeit J201s

The J201 is a vintage (no longer in production) JFET transistor for which there is no modern equivalent and which is particularly sought after by builders of guitar pedals. There are hundreds of listings from China for J201s at really cheap prices bu...

Ebay Authenticity Guarantee

Hello, I purchased a 9ct gold bracelet through ebay authentication service and everything goes smoothly. A month later I sell the same bracelet through ebay authenticity guarantee and the authentication team fail the inspection on the bracelet not ha...

Favourite seller list

I have just gone to my list of favourte sellers and there is a little red circle with an exclamation mark in the middle next to each one. No idea why? Has anyone else seen this?

Reducing Advertised Postage Cost

Also for a Current Purchased item.. could you provide detailsASAPhow to change P&p chargeA genuine mistake was made..!£12.94Usual charge £2.94+ or more. How can this be changed.? Other than doing a partial refund.? Please reply ASAP. Thank You

Relist classified ad that the buyers cancelled

Just listed a vehicle this morning classified ad with best offer some guy has accepted my counter offer then immediately messaged to request cancellation iv just noticed iv been charged £19.99 again to relist the advert is there anyway way to get the...

Requirement to sell adult items

I want to sell sex toys what do i need to do, iam individual seller

Not able to load photo for return

I am trying to start a return of an item and it is asking for a photo but keeps saying it cannot load my photo

Resolved! Gifs, pics and graphics

Now that we’re legitimate again, we could use a place for folk to post pics, graphics and animations that they’d like others to see. And this could be the very place. There’s only one rule. . . . . . don’t break any of the rules. Happy posting!

Not able to bid on items

I am not able to bid on any items there is a blue line around item. I can buy on buy it now items

EBay's corrupt Search Engine

It's become very hard to sell on eBay as the competition is fierce. That is why "keyword spamming" is so wrong and unfair: you list a "porcelain teapot" and, then, in the search for "porcelain teapot" you find many items that are not teapots nor porc...

Paid for item, then seller unregistered, then got eBay refund, then seller texting to say...

..get refund from eBay (but already did for item not received - as item had no tracking info). Then said to pay (outside of eBay) once item received. - Should I pay it or not once item is received? Sounds dodgy as hell. What else should I maybe do? I...

No Reply option available in Community Forum

I can not find a Reply option for posts in the Forum.Is this because there is a time limit to reply to a post ie: within a week or month of it appearing?When a Solution has been accepted does that close the post preventing any more replies?

Resolved! Can't verify my age with American Express

I'm trying to buy some cutlery and I got asked to verify my age by entering a credit card. I use an American Express credit card for all my ebay transactions, but I went ahead and reentered my details. It tells me 'A debit card can't be used to verif...

Post purchase marketing emails from seller

I recently got an email from a seller, after I bought from them on eBay, offering a future discount & with a link to their own (non eBay) shop. I didn't know that sellers could access my email address, I now understand they can, but surely it's not o...

PAYPAL - I DONT WANT TO LINK DEBIT CARD AND WANT TO PAY DIRECT FROM ACCOUNT PAYPAL IS LINKED TO

Hi I have always had a seperate paypal account specifically for ebay and i am trying to purchase a vacuum and when i select the paypal option it ask me to to either link a debit or credit card, or make monthly installments. I am unable to pay direct ...

Resolved! Questions about Turnover & £1k Tax-free allowance ?

Hello all since Januray 2024 i have been trying to understand the meaning of ' turnover ' in tax so for an example let's say i listed & sold an item for £10 (that being the sold price before a payout is sent out) and as for the payout i get about £8....

New Royal Mail label layout

Why have they changed the label layout to include certificate of posting underneath the label, now I'm not able to print them on a 4 label sheet, have had to print them on A4 paper and cut them out to sellotape on.Am I the only person this has happen...

Not Allowing Bidding?

Is there something up with ebay's IT today? I've cleared the cookies from my browser. Rebooted, and I still can't bid on a couple of items. When I press to increase a bid, the bidding section then has a blue line around. When I press on bid, it doesn...

buy it now reached but auction is still live

Hi. An item i'm currently selling with a buy it now option seems to have glitched. The buyer has bought the item, but the listing is still live. The help section is confirming the item has been purchased. When I try and revise the listing, buy it now...

Connecting Nectar card

Hi all,I'm trying to connect my nectar card, but for some reason it says my account is not in the UK.i'm trying to connect my nectar card, but for some reason it says my account is not in the UK. It is in the UK I am able to sell items and link my ba...

Welcome!

Your February 2024 Seller Update

What do new HMRC rules mean for selling on eBay?

Weekly Chat with the eBay Community Team

Community Mentor Programme

Featured Posts

Resolved! Goodnight everyone.

Resolved! One Word....

Resolved! Gifs, pics and graphics

Resolved! Can't verify my age with American Express

Resolved! Questions about Turnover & £1k Tax-free allowance ?

Latest Announcements