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Forum Posts

Damaged goods

So am i the only one aggrieved about this, I sold some motorbike parts on here £25.00 and the buyer has returned them damaged, but i still have to give a partial refund £21.93, but I'm now £25.00 out of pocket, am i doing somthing wrong of is this ju...

How long can i start a dispute over a fake item?

Hi, I recently sold a watch on ebay which has been checked buy the buyer and has come back with a letter saying the watch is fake. I of course feel bad and will refund him as I didn't know because I also bought the watch on ebay in 2022. My question ...

Financial statement green or red

I'm confused with the financial statement it says closing balance £4.91 which is in Green, is this credit I'm in or debt for fees? Can't get any help from eBay, no one to talk to, the auto bot is useless and doesn't understand any question I put in. ...

User avatar by Contributor
  • 183 Views
  • 5 replies
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Royal Mail, receipts of return

I recently returned two items to 2 separate sellers. Royal Mail put both return references on the same receipt. This meant that only one reference was identified with one eBay return. So that means that one return does not lead back to an eBay seller...

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  • 154 Views
  • 5 replies
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Seller hasn't refund when marked returned

Hi,I returned an item using free return via Ebay/Royal Mail. The parcel was sent back to me but Ebay showed "item returned" weirdly . The seller didn't issue refund.I then asked the seller for return address, paid for the postage and sent it back the...

User avatar by Contributor
  • 290 Views
  • 2 replies
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Resolved! Refund

A few days ago, I ordered (by accident) a set of pushchair handle covers. It arrived & I found out it was only 1! I requested a refund as I can't use just 1.The seller said "yes, but you need to pay return postage. " I queried this & they offered a p...

eBay Payout

Hello,my payments are blocked by my bank but I've changed my payout account now. Will the funds go to my new one or will it still try to go to my old bank?

Chased for payment shorly after the auction had ended

I recently bid on an item and had to go out. I returned home three hours later to find that I had won and so paid accordingly. Unfortunately, I then saw that i had a message from the seller chasing me for payment barely two hours after the auction ha...

Refund and no refund request button

Hi, Purchased some vintage chairs, paid for them, seller then messages to say their no longer for sale, request a refund and I've still not received the money back. The items now not showing up in the "ask eBay to step in and help link" so I have no ...

Paid for postage - but error occurred

I paid for a label yesterday and 2.99 was taken from my paypal account but the ebay app said an error occured (something went wrong) and it did not produce the label link. I also did not receive an email about it.The label does not appear in the mana...

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  • 99 Views
  • 1 replies
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Buyer paid, ebay deleted his account

I sold an item and the buyer paid. Ebay messaged me soon after saying: We had a concern with a buyer’s accountWe wanted to let you know that a bid or order for the listing below was cancelled because of an issue with the buyer’s account:Here’s what y...

User avatar by Observer
  • 202 Views
  • 1 replies
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Paid for postage on Ebay - it said something went wrong

This morning I paid for postage on Ebay it came up with a warning that something had gone wrong.It didn't produce a label and the item still showed as needing to be posted. I processed a second payment and this time it registered and produced a lable...