I sold an item and the buyer paid. Ebay messaged me soon after saying:
We had a concern with a buyer’s account
We wanted to let you know that a bid or order for the listing below was cancelled because of an issue with the buyer’s account:
Here’s what you should do
- Don’t complete the sale or send the item to xxxx if you haven’t done so yet.
- Don’t communicate any further with xxxx, especially if they get in touch with you outside of eBay.
- If xxxx requests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already sent the item.
- If you already sent the item, contact the carrier to find out if you can stop the delivery and have the item returned to you.
- If your listing has ended, you can relist your item.
So I didn't ship the item and waited for the issue to be resolved. This was 3 weeks ago.
In that time I made a call to ebay to ask what to do. They said again - Do not ship. That the issue will go away over time.
The item is still listed as sold on my profile and dispatch is now overdue. However, I cannot check the sale as if I click on it I get a page saying
We looked everywhere.
Looks like this page is missing. If you still need help, visit our help page
2 Days ago the payment was sent to my account. I now have both the money and the item.
I'm finding it hard to get advice - what normally happens next? Will the payment be removed from my account and the Dispatch Now notice be removed also? Am I supposed to cancel the sale myself, or continue to do nothing as I was told?
Any advice is welcome. I'm new to this and just want to know where I stand.
