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Member To Member Support
The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
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Forum Posts

Changing payment method upon collection

I have won an auction for a Hot Tub, and have agreed with the Seller to collect it on Saturday. However when I won the auction I had to choose my payment method; as I am collecting the item, I had to select "Cash on Collection" as this was the only o...

open case

hi, how are you !i do shopping ad this is also a very good Platform.Out of this three products were not given to me on time, which was given to me on time, I did not get that product on time, so I have applied for refund of those three products.As I ...

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  • 138 Views
  • 2 replies
  • 0 kudos

EBay payment for best offer and auctions

I have been a member of EBay for 20 years plus, during that time there have been too many changes to count, some good some bad, now there is a change that is appalling.Apparently when making an offer - you can't make an offer without selecting what p...

Buyers collected

Buyer has collected in person his item my payment is being held by eBay it says scan a code which I don't have from the seller

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  • 55 Views
  • 1 replies
  • 0 kudos

payments taken automatically

This is really annoying. I like to use PayPal pay in 3 and have been completely thrown by all the money being taken in one hit last night when I made an offer that was accepted...not what I wanted at all. It will make me think again about buying big ...

Payment sent to wrong bank account

Hi - I have recently changed banks (put new details on eBay and verified the new account). my payout was sent to my closed, old account and I don't know how to get the money across to my new account. Any advice, much appreciated.

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  • 340 Views
  • 1 replies
  • 0 kudos

Sellers Payment

I have marked an item as paid at the end of the auction but it has not been paid, how do I correct this to show still awaiting payment

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  • 179 Views
  • 9 replies
  • 0 kudos

Reporting a buyer

I sold an i phone. I clearly stated that there was no sound upon calling. Buyer asked for a refund, because wait for it...it had no sound. I contacted ebay who said I had to agree to refund and phone back. I did. When phone arrived there was no phone...

Bank account verification

I have never used eBay to sell until now so I missed the microdeposits in June 22. Trying to sort it now as sold something. Money on hold until the 20th but will I be able to get the money tried to delete and add the details but wouldn't allow me say...

Resolved! Buying an item

I looked at an item and sent a message to the seller. He responded but the item was removed. The listing is no longer available. He is quoting the eBay reference on the invoice and asking me to pay via PayPal. Is this normal.

Help

Someone wants to buy an item that I'm selling. The current bid is lower than the offer. If I end the auction early would the person pay the price that they entered which is closer to the buy it now price. Hope this makes sense

Paypal payment from buyey

I have sold an item & its said waiting for payment then send a reminder to buyer The buyer replied saying they paid ny paypal which I don't have & can't findCan anyone advise me on this

Resolved! Not paying up!

Someone bid on an item and won it. It's now nearly four days since and they still haven't paid. I have a dialogue with them but since my last king message I've got nothing and radio silence. What should I do?

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  • 84 Views
  • 4 replies
  • 0 kudos

How to make an invoice from my mobile

How can i make an invoice for an overseas seller as i need to increase postage. Ebay help says " from the seller hub click on the item and choose ' send invoice' from the Actions. But Actions doesnt give this option!

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  • 53 Views
  • 1 replies
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Ref

eBay took too much money from my account , why when I sold an item for £80 I received £69.46 on my account and when the buyer returned the item we took £80 from my account not £69.46 why

Payouts

Hello,I am Kamran Shahzad. I recently started my business on ebay.i am very confused about ebay payouts.i do not understand the difference between order earnings and net proceeds. If I am buying an item and posting it then how will ebay send back me ...

Scam

Scam Has anyone had a company called ardent credit services working on behalf of eBay saying you owe fees there getting on my nerves now there Emailing me on a daily basis I have contacted eBay and been told I owe nothing

Payments on hold

Hi, Can anyone explain why my payment is on hold after it was marked as collected. I think it's something to do with the QR code but not certain. The buyer has a number and QR code and has sent them over but how do I scan the QR code or insert the nu...

Cant buy anything

When I go to buy it says my card has expired, however when I go to payments to update it says I need to change my location to United States before I can update? But I'm located in the UK so haven't done this. Any ideas why this is happening,as I can'...

Dog 2023

Just received a message off of woman, I bought dogfood off because I didn't get the right dogfood cut a long story short she threatened to come and see me on the weekend. Niw I I think that is a threaten don't you?

Card Verification

Ebay keeps saying my card cannot be verified and i think its because my name is different but when trying to enter a different name its not letting me.

Payments

Hi, i sold an item for £34.99 including postage deducted ebay what they was taken so my final payment was £30.20 but they have only sent me £27.20 i don't understand why even mores been taken with no explanation

Payment

Hi, has anyone ever had issues with payment? Im unable to pay by paypal or by google pay, both methods I've used before. Not getting much response from seller

ebay commission

good afternoon, I sold a product that did not suit the buyer, he made a return, but I did not receive the product back and the money did not come either. now ebay wants to remove the commission from me for the product that was not sold

Resolved! Refund

Hello, tell me what to do in this situation?! I bought perfume and paid for it. But the seller then writes that he has already sold the perfume, and that he does not see the paid perfume and cannot cancel the transaction, what should I do?! How to ge...

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  • 98 Views
  • 3 replies
  • 0 kudos

Buyer saying payment option isn’t there?

Below, is a message I received regarding a buyer interested in offering/buying an item I have listed. I am wanting to make an offer on this item, but I notice that although the PayPal credit option is itemised on the listing, this does not come up as...

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  • 81 Views
  • 1 replies
  • 0 kudos

I can't undo "Marked as payment received"

Hi,I accidentally clicked "Marked as payment received". This is completely my fault. Is there a way to undo it? I was reading older posts, for example, https://community.ebay.co.uk/t5/Member-To-Member-Support/Accidentally-marked-as-payment-received-H...

User avatar by Contributor
  • 268 Views
  • 3 replies
  • 0 kudos

cancellation

an item sold today but the buyer has requsted to cancell the sale and has asked for a refund, ebay has asked me to accept or deline, if i accept a refund will be sent from my accont but no funds have been received from the buyer, i have checked my pa...

account restriction

my account has been restricted because i had to upload my details for ebay when they asked so when i did that and sent them everything they wanted to see its been 2 weeks now since i haven't got no reply or any update on the process any help?

money on hold

Hello , just sold my first item but I haven't received the money yet . They say they put the payment on hold , I haven't received the micro deposit yet . Not keen on sending the item before receiving the money . What should I do ? thank you

Linkin Bank account check not possible

I'm selling my first items and it says that my payment is on hold. No problem on that side because I'm new. But Ebay ask me to 'Update your account details'. When clicking on the link, it told me to connect on the French part of Ebay because Ebay is ...

Verifying bank account

I have sold some items this week and I've got a message regarding verifying my bank account for funds to be paid.It takes me through what I need to do and at the end it asks for the micropayments that have been sent to my account to be entered in ord...