Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Hi, please go easy as this is my first post. So I am a private seller - 20 years eBay, 1200 rating and 100% positive feedback. I sold a tool chest on wheels on eBay as a 7 day auction. Collection only and stated clearly that no returns are accepted a...
Hi, my question is.. I've sold 3 items for one buyer. He claims that he has received just 2 out of 3 items (It was sent as 1 parcel), but I'm sure for 100% that there were 3 items. What is the best solution in this case? Return and refund, send missi...
Hi what do I do here, the buyer has opened a case saying item not delivered, but at the side of my order it says delivered 14th Feb (6 days ago). I purchased my label through ebay Large Letter not tracked, but it does have ebays tracking number.Do I ...
As a business seller, if someone opens an item not as described, it is automatically accepted by Ebay. I am getting an increasing amount of cases. The latest one, where they have purchased a Lego figure. Chosen an INAD case, "stating too small". If t...
Yet another eBay nightmare to deal with today!Anyone else having problems with their Purchase Order History? Yesterday I was having problems with eBay pages loading extremely (as in 2 minutes per page) slowly so I deleted all my cookies as per the us...
Hello. A bit of advice here on how I stand buyer reported non delivery and when I checked the tracking I discovered that Royal Mail had attempted delivery twice but got no answer and it's a block of flats so presumably they couldn't get access to the...
A day or so after payment, the item is ready to despatch. Buyer is notified approx. when he can expect it, and re replies --"Please call me before delivering to my house. Because i will be at work and the house would be closed. So please call me befo...
We've just received an Item not received case. Delivery address in Austria, item cost around 200 Eur. Tracking shows the item delivered but signed by a different person. Buyer claims he has never heard of such name, there are no neighbours with such ...
I have had what seems like a very impatient buyer expecting far too much, but I'm not sure if it's enough to complain to eBay or just - as with most others on here - just block and move on. Contacted me with a problem that I've had a few times before...
I had a customer contact me yesterday saying their order never arrived and they would like a refund or replacement sent asap. After checking their order was bought and dispatched on the 23rd, with an estimated arrival date of yesterday.I explained th...
