Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Email Return Label Feature Won’t Accept Valid Email Addresses
The feature to email a return label to yourself is incorrectly not validating email addresses where the local part is under 3 characters in length. For free webmail that is probably fine. But for personal domains it is incorrect, as a single characte...
Cannot type into chat help system
Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...
How do I speak to a real person in Ebay?
How do I speak to a real person in Ebay?They arrogantly assume the AI will answer - It cant answer even the most basic question.They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the hel...
Withdrawal button greyed out
There is no box to input the amount you wish to withdraw hence the withdrawal button being greyed out. Also no scheduled payments as yet this morning.
Ebay App Issue - “Something Gone Wrong”
I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items
Something Went Wrong and We are Unable to Generate a label / or cancel / or refund
I know there are posts on part of this but I can't get a resolution. I cannot print a label (last 4 orders) - I now cannot cancel the affected order, or refund, I'm taken into a perpetual loop of asking me for a payment method. I've added a payment m...
Ebay font confusion over ells.
A while back I sent an item out which didnt arrive.I spotted later the post code had a letter I in it.Is this an eye or an ell ?Ebays font causes confusion. So now I am changing the I to a different font which has top and bottom bars on the I to stop...
Can't set price - Internal Server Error
This issue was only resolved a few weeks ago, and now it's back. Try typing in a price on a draft lifting and "Something went wrong. Please try again.". Inspecting the API call (I'm a software developer) - it's just returning back with "Internal Serv...
Resolved! Priority Campaign Listing Impressions, Views & Sales 50% Drop – Potential Bug or Algorithm Change?
Hi all,I’m posting to ask if anyone else is experiencing a similar issue with their Priority CPC campaigns.We had several high-performing listings that were temporarily out of stock earlier this year. Once our new shipment arrived, we restocked and r...
Please review our messaging policy message received but only message to that buyer is from Royal Mai
Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...
How do I switch from business to personal?
When heading to account settings, it seems eBay does not allow me to switch between account types.I used to be a sole trader and now just don't do it any longer and would like to convert to personal. I've read online that I should make a new account,...
Invalid Start Time
So I listed an item and set the auction start time for yesterday evening. Today I needed to amend the listing (as eBay had randomly removed GSP). However eBay won’t list the edited version because it contains an online start date which is in the past...
Ebay Simple Delivery Option has vanished
Simple Delivery Option has vanished. When I try to list something there is a message 'Simple Delivery is unavailable for this item'. It's a book! and no different to the 100's of others recently listed. I can add my own postage option, but since I've...
Anyone else experiencing EXTREME lag/slowdown when using eBay on desktop?
I'm finding eBay's desktop site so absurdly slow that it is becoming virtually unusable. A page take minutes to load - that's no exaggeration, I do mean minutes. Creating listings is an absolute nightmare, and takes so long that I feel like giving up...
I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help
Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...
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