eBay

ukdealers · ‎20-10-2024

When heading to account settings, it seems eBay does not allow me to switch between account types.

I used to be a sole trader and now just don't do it any longer and would like to convert to personal.

I've read online that I should make a new account, but I've had this account for 7 years and all my feedback and experience is on this one - I've tried reaching out to eBay but seems as if they do not want to offer live support and I'm stuck talking to a badly coded bot that repeats the same incorrect and inaccurate info.

Any help would be greatly appreciated.

**peaseblossom** · ‎20-10-2024

eBay won't switch accounts from business to personal. I'm afraid the only alternative is to start another ID. Log out of this one, or use a different browser, and register details again using a different email address.

ukdealers · ‎20-10-2024

Ah, I unfortunately feared that.

I will try to request a callback (if that service is still available) later this week - as a sole trader, it's a shame to lose an almost decade-old account as this contains all my buying/selling history.

Thank you very much for your swift response however!

tressygirl · ‎20-10-2024

Here's the Call Back option for you to try Customer Services, but be aware they will tell you the same, it's just not possible to change a business account to a Private one.

The easiest and quickest way to contact Customer Services is through this link, for a Call Back .

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m. - 6 p.m.

Weekends lines open between 9 a.m. to 6p.m.

@ukdealers

ukdealers · ‎20-10-2024

Hi, thank you for the link, that's super helpful 🙂

Yes, I believe you both and I can understand why they wouldn't, but I just thought I'd try my luck with it being a small sole trader account rather than a humongous Ltd company.