Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Why can't I get into my eBay messages? 031024
Why can't I get into my eBay messages? 031024
Why isn’t eBay verifying my account?
Can anyone explain why eBay isn't verifying my account?I eBay gave sent 0.01 to my account but haven't withdrawn it so my account hasn't been verified. I'm not sure why this needs to be done to be honest as I have had the same account attached to my ...
Category approval
Hi, I have a situation I need help with. I applied to sell e-cigarettes back in 2022 but never received a response. I contacted customer service back then, but it didn't lead to any resolution. Afterward, I took some time off eBay and returned to sel...
Sorry, we couldn't load this order. Error getting order from server. Retry
Anyone had any experience of this error? Just recently startign getting it more and more often. Same thing happens with Chrome, Edge, Firefox. Can usually print 1 batch of labels fine then this happens, able to print 1 or 2 at a time but not bulk. Ha...
Locked out of an account
Please can a member of staff get in tocuh, I've recently updated my password (different account) and the system wants to send a code to a phone I haven't had in ~8 years. I can't get into my account to update this, and when I go through your help bot...
Printer Friendly receipt printing now prints blank 2nd page
I've used the Ebay's 'Printer Friendly' in the order details section to print receipts/pdf's for my personal records for years now.Since mid April a blank page is now printed arter the 1st page, this occcurs even if I print to PDF, select a different...
Saved Search Layout Changes
I'm not sure what's happened but the layout of saved searches has changed from new items being displayed across the whole screen to now only listed on the left hand side of the screen. The issue with this is that the images are tiny in comparison to ...
Not helpful change to ipad view
Is there a way of feeding back to eBay how the new view on ipad is making it virtually impossible on an accessibility point of view. When you search now for items, the ads are stupidly small on the left and one large ad on the right. Even with glasse...
Unable to add item to the Watch list
Anyone else not being able to add more items to their Watch list as of today? (Yes, I checked and my list is not full)I mean, it's been broken for a while where I had to add an item, refresh the page and then add it again for it to actually register ...
Is ebay broken?
It seems to me that ebay are making changes without them being fully tested. Little glitches keep cropping up e.g. selecting the Selling tab from the drop-down menu displays my Offers page and I have to navigate to where I want to go from the side me...
What’s happened to eBay today?
Just entered eBay and the display is awful....why?can it be reset to tiles...this is grim
Sky Q Box
Those buying Sky Q boxes should be made aware that Sky turns off all channels, including free to air. They are useless.
Items have changed from dispatched to Dispatch overdue - Is there a glitch on ebay
It is showing that I have not dispatched them, but all the items had there tracking number since last monday. I do not want to be hit with a load of items not dispatched etc, I did re-add the tracking to one of the items, but then it says I dispatche...
More than one currency in basket... So therefore I have to pay full postage more than once?
As the title says, I have multiple items from ONE seller. They are from Germany, I am from the UK. The price for postage is £25.49, the item total is £62.42. Yet, the total postage is £76.47. Most items add £0.53 to the totally after the first one, b...
Glitch or scam?
Logged in today to see 3 notifications, one of which was for a seller offer, on an item I had not watched nor interacted with, when I clicked on it, it said i had both bought this item and had an offer on it, i refused the offer and it does not show ...
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