Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Views are going down
On one of my listings the number of views is going down?
Item delivered but ebay not updating
I've sold an item on Ebay and went to the post office to buy postage and send it. Received the tracking number and uploaded it onto Ebay and then marked the item as dispatched. There's been no further updates on ebay but the tracking via Royal mail s...
Locked out
I have an elderly friend I have been helping get rid of a few bits and bobs, he was with me and he used my iPad to enter his account and I listed two items for him, since this he has been unable to access his account on his Iphone, have I done someth...
Messages not sending to seller.
All day now (16/01/2025) I've not been able to contact my seller, really annoying because I want to change something urgently. I tried sending my message via mobile & laptop & nothing works. Messaging looks like a new & revised format but there was n...
Article can’t be used as Code missing
Hi there, I purchased an article last October called Flowneuroscience. It’s for depression. My Gp wanted me to wait until my medication was sorted so only expected to start using it today 16/1/25. It is working ok but can’t be used without an authent...
ETA Times
Can any one advise how i can get quicker ETA times, all of our listing are all set to send out same day but even if i choose 24hr option it still is a 3 day ETA. Some other shops show ETA as next day
Messaging is broken
I have won an item that is collect in person. When I try to send a message to the seller I get an empty blue info box and the message doesn't send.The request is POST https://www.ebay.co.uk/cnt/ViewMessage/ajax/send_message and the reponse status is ...
Is there a problem with listings relisting automatically?
Is there an issue with relisting?
Refund
Trying to refund the buyer but ebay is declining it saying chose another payment option opted other method too but all in vain how to refund?
Issues setting up a tiered '%' markdown sale / sale event
I'm trying to set up my usual monthly markdown sale, which now seems to be called a sale event. I usually have several levels of discount e.g. 5%, 10%, 15%, 20% - but it will only allow me to have one tier and, once I select a percentage, the only op...
Payment page problem
can you get them to have a look at the payment page as trying to add a card for eBay fees and 2ndy funding and it just send me in a loop after submitting it
kat@ebay App issues, later delivery
Good afternoon Just adding to @jamjartoys message in todays weekly chat, App notifications chasing mark as dispatch. Receiving for a few days, last one last night 22.00ish. Don't appear as recorded in the message system, just ghost messages saying ge...
Out of stock items missing from "manage active listings"
I can normally view my "out of stock" items on the "manage active listings" tab, but they are not there. I have replenished stock and can't find my out of stock items.
Vat charged by eBay on items from UK, but I have a Vat number ans is charged by the Danish customs
2 items bought and on top of the £400 purchase price, Vat of £117,42 and duties of £16,48 is added.Normally when you have a Vat/Eori number, you don't pay duties at checkout, but at the import.I didn't notice it at checkout, otherwise I wouldn't have...
Resolved! Awating Dispatch numbers are incorrect.
Hi, Can anyone help or advise, I have noticed a discrepency betweeen the number of orders awatiing dispatch that is displayed on the selling page ( My Ebay - Selling ) compared with the number displayed when I go into Manage Orders awating dispatch. ...
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