Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
App not working AGAIN
Hi, after the problem with the app not working earlier in the week and then stating to work again I have just found out it is now NOT working again with the same message that you can’t do anything about, it is INFURIATING !!!!!! 勞
Cannot change address
Hi, I am trying to change my address, but keep getting: This change is not permitted at this time.{e263366-1183635x} . Set the account up in Thailand, now live in the UK. How do I beat this?
Can’t sell as drop down menu not working
Trying to sell, but brand drop down menu is giving a load of weird choices - and not brands!!
Tecnical issues with the ebay app ..
Contacted auto line regarding app. Was supposedly going to be fixed, not the case. Contacted an Agent, who agreed that the app was a problem not my phone. Looked at app specs.. says compatible with android 7. My phone is above 7 still the app dysfunc...
Account
Bring back the new letter and discount and multibuy that is why we pay 19£ because what do we get now this is hitting us we are considering going off eBay
Listing pictures disappear when opening
So, for the last few weeks I was having problems with the eBay app. Pictures would disappear when you went into a listing, also, watch, buy it now etc, also vanished.This week the eBay app has stopped supporting my version of android, so I deleted th...
Message Delivery Failed Due to Temporary Error
Hello, I was having a conversation with another user on Ebay fine with no issues however when I have gone to reply to their latest message this afternoon I am getting the above message on the phone app so I have tried to message on the website again ...
Staying signed in on multiple computers.
I'm having to sign in every time I change computers, I have 3 computes I use every day and can't seem to stay signed in on each other them when I switch systems. Never used to have the issue but if I move from my tower PC to my mini PC I have to resi...
Financial Statement for January
Anyone else having a problem with downloading their January Financial Statement - the pdf summary document? I just keep being asked to Verify it's me by entering my password but can't progress any further.
Can’t access eBay keeps saying I need to upgrade
My eBay , when I try to access it says I need to upgrade when I try to it’s just goes back to page saying I need to upgrade. I use a iPhone 6s Plus , operating system I.O.S 15.8.3
Cannot open app or via e mails message of technical issues try later
Cannot open app or enter via e mail messages from e bay keep getting not working technical issues and try again later
Keep getting knife policy violations on random items
Hi, I am constantly getting knife policy violations on ebay under random listings anyone know how to resolve this or who do i contact. Thanks dave@ebay anita@ebay
Ebay shop shows empty when refreshed a few times everthing comes back HELP!!!!
Hi, We have noticed a drop in sales over the past 30-45 days as-well as a decrease in visibility on ebay our listings are showing on the 3rd & 4th pages also our shop only shows 1 product then after refreshing several times the other listings show up...
Delay in delivery of the order
My order was delayed in delivery and I chose the express shipping option. How can I make it arrive quickly? Unfortunately, customer service cannot be contacted.
Update payment method issues
In July I sold an item for £6.00 which which arrived broken. I agreed to refund buyer but for some reason was unable too. I did an online chat and eBay refunded buyer on my behalf. Since then I have had all sorts of problems trying to pay eBay this £...
