Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Resolved! Technical issue
I keep getting: 'To require immediate payment, you must specify a Buy it now price', when I try to list an item for auction. Where's the button to turn off 'immediate payment' - I can't find it anywhere? This is the first time I've had this happen.I ...
All my listings are hidden in search
Since 8th March all of my listings are hidden in search results and shopfront. I can still see my active listings in seller hub, but anyone looking at my shop will see a blank page like the attached screenshot. Sales are down >95% as a result. This i...
Chat assistant just abandoned my requests for help
I have had an account for 5 years but now I am having to leave ebay as it is proving to be fairly rubbish. I needed help with an item I have sold ',not been paid' and the chat advisor just abandoned my message and now I cannot get any help. I am remo...
Can't read messages, no way to scroll
I use a laptop, not a phone. There is no way to scroll in messages, all I see is the last couple of lines so no way to know what the message is. I usually use the up/down arrows but they don't work.Once in a while I have found a scrollbar, but then i...
My paynent isnt going through
I'm trying to pay but it isn't taking the payment. Yet I've ordered something and payment has gone through
Unable to bid on specific items (Garmin Watches) - Error: {e264324-1260494x}
I am unable to bid on Garmin watches, as I get this error:I have already spoke to Customer Service twice who were unable to solve my issue. The item is located in the UK, and I am located in the UK. The item posts in the UK, as shown in the "posts to...
Enay app NOT showing ALL albums when listing !
Ebay - since your update your app has a flaw/ bug. Upon selecting photos for listings- I can only access four albums . Screenshots camera & downloads & favourites. I used to be able to see EVERY album. I allow access to every album in settings & it w...
Edit Note To Self messed up. Yet more infuriating user-unfriendliness from the idiots at ebay.
I keep a watch list of items I am interested in and have always used the "add note to self" facility to keep relevant information about the items and to remind me why they are in the list. As of a few days ago, when adding a new note, it gets truncat...
error message when trying to list car for sale
when I try and list my car for sale it comes up with a error message
How long does it take for listings to update when changing from a private to a business account?
How long does it take for listings to update when changing from a private to a business account? I upgraded on Thursday but listings still have the Buyers Protection Fee included. Thanks in advance.
Pricing
Are eBay changing anyone starting prices without knowledge?I sometimes get error messages appear in the process of uploading items for sell, normally I notice it is to do with postage changing, and asks me to input how much I need to charge for posta...
CANT EDIT RETURNS POLICY ON APP SINCE UPDATE !
Yet ANOTHER flaw/ glitch / bug on the app. Upon editing a listing & selecting " returns policy" the page is blank. Tried uninstall reinstall clearing cache/ cookies etc etc. What's the point of an app that doesn't fully function like it did before. E...
Search results won't open old listings or show "sell one like this"
When I search for an item to use the sold listings to find out prices, I used to be able to open the listings and then use the "sell one like this". Now it does not show me the sold listing jusyt one for sale that is nothing like the listing I clicke...
Resolved! Business address changed on listings
Hi, couple of days ago i noticed my business address changed on my listings from full address to abbreviated version of just business name, Buckinghamshire. This was checked not logged into my account and just browsing my listings, also checked whils...
Business information only showing county
The business information where it should show the sellers address is only showing the County and Country. Does this make it illegal ?
