ECP number

[tremachi_0]

I ordered something online and l haven't recieved the ecp number yet. The parcel was confirmed there at the delivery location but without the ecp number l can't collect it. 

[tressygirl]

If it's not with your order details,  eBay messages, emails look into Spam too,  then you'll need to contact Customer Services, for them to provide your collection code number.

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@tremachi_0 

[papso22]

Don't leave it too long, you only have 7 days to collect after delivery.

[tremachi_0]

Thank you for the assistance.