Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
EBay
I removed a item four weeks ago sold it privately now I’m getting emails telling me it’s sold and I need to update my account to receive the payment
Problems formatting description in drafts
When I create a listing in Drafts I use bold and coloured text for title and a few other headings. Today when publishing listings, I find that other sentences have been altered to appear in bold or coloured text. Also, line spacing is not as I arrang...
Buyers unable to Buy
kat@ebay Having heard from you about buyers saying they can only buy 10 days, the chat finished Please see the screen shot of what you advised
'features' appearing with 'simple' delivery
now having 'simple' delivery forced upon me, I have noticed the following 1) On the Active listing page, items with 'S'D can no longer have their selling price changed directly on that page. 2) Any BIN items with a multiple quantity option can no lon...
My listings appear and borderline "dominate" searches on desktop, but DO NOT EXIST on the app@
Title covers most of the problem I'm having. My listings are digitally delivered (don't even start, look at the policies, 23k feedback, selling for 12 years etc) Given they're digitally delivered, I give a massive chunk to a lot of my sales to promot...
Buyers unable to purchase / add products to basket - few reports already
From about 3 weeks buyers are contacting us complaining that they are unable to add our products to the basket and place an order.This has been reported to ebay and ebay blamed customers...saying they do something wrong.But:- we have never had so man...
Site down?
Anyone else having issue this evening?
Font Issue on Sellers Standards Dashboard
Hi Mods, can you pass on to tech team.This has been like this for me, for a long time, not sure why it does this. The font on the seller standards dashboard has a shadow effect which is not working well with my browser.Browser: Brave (Chromium)OS: Wi...
Where is the "ask eBay to step in and help" option for a return?
I'm in a situation where the seller has agreed I can return an item but seems to be avoiding sending me a postage label. I requested the return 6 days ago. This article https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/ask-...
Asked by an agent to read out a OTP over the phone
I've just had customer support call me (after multiple failed attempts to use their automated assistant to resolve an issue with a return where the seller is failing to cover the postage) and after asking me for the order number they've triggered a 6...
Canada to UK items not displaying VAT - then adding it after commiting to pay
I recently sent and offer and commited to buy and item from Canada, shipped to the UK. The offer screen made no mention of VAT, and added it on at checkout without disclosing what the additional cost is. You can tell it is VAT as it has added 20%, th...
Listings added recently as "£0.00 listing fee", but now requires fee when revise/edit the listings
Hi everyone. OK, so I am new-ish UK EBAY seller, and only a standard Seller (300 free listings). Over the past month I have listed 300 products for sale and as I created each listing, each one showed as "no listing fee" / £0.00.Or at least most the t...
Resolved! Price in basket is completely wrong
I don't even know where to start. Last time it was downloading some executable code from eBay's backend - eBayISAPI.dll - now maths has left the building lol
Can’t remove feedback. Utter joke of a company
Account was compromised and fake listings were made.hacker did NOT ship items and I received negative feedback, I had an email from eBay specifically stating “Case ID: ******** all feedback will be removed and refunded to buyers” contacted eBay as I ...
Postage changes
What have EBay done, a postage system that did work, let’s replace it with a postage system that does not. I would not use Evri in a million years, rubbish company, nearly everyone I know has had problems with them. Items either lost, damaged, list g...
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