Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Bugged out Basket
I cannot remove items from my basket or move them to save for later. I have used the App and PC version cleared the cache tried alternative browser but not working Also sometimes adds my stuff to USA basket
Account on hold to (cant) verify business information
All the sudden...I have problems verifying the business information, though it is 100% correct and was working before.I´ve made repeated attempts for a long time now.., but it only results in getting back a response (robot) that there is something th...
App not working
Your App is not working on my Galaxy Note 8, reading through the other comments I can now see why. What a ridiculous thing to do ebay! I used to use ebay all the time whilst out and about, now I have lost that ability. You haven't thought this throug...
L's and I's
I have now had a couple of sales where the buyers post code has letter I in font but its actually an L.The capital I and lower case L are the same character in the font ebay uses.This is causing confusion for royal mail.I have lost one £65 item due t...
Resolved! Interesting glitch with Royal Mail via eBay
A few weeks ago, I had all my parcels ready for collection via Royal Mail. I buy my labels through eBay. My postman was late, and then he just dropped off a parcel for me. I asked him if he was going to take my parcels and he said there was nothing o...
Resolved! Can't edit a relisting. Frustratingly hard to sell something on eBay.
- I spent a lot of time making 2 nice listings.- I foolishly included a URL to more information about the products.- eBay flagged both listings for containing URLs, and ended them both.- I get an email to resolution center and the option to relist.HO...
App update
Morning How do I update my eBay app?Thanks
eBay App Not Working or Updating!
I have spent hours trying to access my eBay account after being shut-out by a sudden error message stating that "The Version is No Longer Supported". But after several unsuccessful attempts to update (including uninstalling) all that's happening, is ...
Search ‘sort’ error
When trying to sort items after having searched. The listings aren't being displayed properly. When sorting by 'Lowest price + postage' a few cheaper items are shown first, then some more expensive then some cheaper again (eventually in order)
5th Feb 2025 - The eBay app no longer works on my iPhone SE
All they have to do is stop the “update required” popup from arriving on older devices, as it completely disables the app. I have two iPhone SE models, one for home and one for work, with both running the maximum iOS 15.8.3Their prompt to “download t...
How do you contact the boss of eBay and Royal Mail about a glaring issue ?
How do you contact the boss of eBay and Royal Mail about a glaring issue ?I have spoken to both companies numerous times but I adamant that lower employees are afraid to escalate issues in fear of being accused of insulting the upper echelon intellig...
unable to update or use ebay Samsung S8
in the last 24hrs ebay says it needs an update I press update takes me to galaxy store or android store both say im on the latest version. So i uninstalled ebay & reinstall & it cones up with the same msg still. So my last 4 purchases I used Amazon a...
SELLER HUB Listings
On Listings tab it shows 12 items ending today, click on the Tab to view those items - zilch and Manage Active Listings tab shows 0. Makes logging sales more difficultI notice ebay had been messing yet again, dont they ever check for collateral damag...
Why I can’t list an item
I can't list an item, every time I start listing an item I get a blank page with a message says ( you run in to a problem)
Notification language problem
Hi, Ever since changing phones, certain eBay notifications appear in a different language. I've checked settings in my account, it's set to English, I've tried reinstalling the app, nothing has fixed it. Any help please? Thanks
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