Delivery options as a seller not working

[ashley7365]

Everything has been fine listing and selling. Then all of a sudden when ever I list an item for sale and get to the delivery options the screen has the normal delivery text at the top but all the selections for usual delivery options is greyed out with no information at all and a wave effect going across the screen as though it’s trying to load the options which never come.   If I press continue then a delivery price and courier has been selected always Royal Mail and a price that’s not suitable for the items I’ve listed sometimes.   Can anyone explain please 

[katrinmallo-0]

I have the same did you get it sorted??

[kat@ebay]

Hi @ashley7365 @katrinmallo-0 ,

Thank you for your posts. 

Can you check if an option called "simple delivery" is selected on your listings. This is a new service introduced where is it automatically selected on eligible listings. There should be an option next to it called " custom postage" and if you select this it should allow you to choose your own postage option.

Thank you,

Kat

[alienir]

The only fix I found for this is to uninstall the app & re-install it again (on iPhone) 

[kat@ebay]

Hi @alienir ,

Is there an automatic option pre-selected for postage when doing it on your phone? Are you able to share a screenshot?

Thank you,

Kat

[kat@ebay]

@alienir  Thanks for letting me know. I can feed this back to our shipping team.

If possible the next time you encounter the issue where all the postage options seem greyed out, could you send a screen shot.  The new " simple delivery " is being auto selected on eligible listings so want to check if this is showing on your view and the rest of the options are greyed out.  As I mentioned on my other post here there is the " custom postage" option that can be selected that then will allow you to select your own postage. 

Thank you,

Kat

[jahob_89]

There is a serious system issue with postage the last few days, you select the postage, goto list & it doesn't add any postage options at all, on the app it's a problem & desktop doesn't show any options at all for postage, reported but this still is a problem.

Listings that did have postage options showing how shows "ask seller for a postage quote".

[kat@ebay]

Hi @jahob_89 ,

Thank you for your post and advising you have already reported it.  If possible are you able to share a screenshot showing all postage options are greyed out or a share an item number where the postage options are not showing?

Thank you,

Kat

[jahob_89]

With respect that's not my job, go test it yourself as my listings are now a mess because postage options keep disappearing & thus people don't know the total price, some listings that had postage costs now show none.

[kat@ebay]

Hi @jahob_89 .

We ask for that detail as it helps to show the view when we log tickets with the tech team. We don't have access to your account to see the same view. 

Customer support have logged it for you so they should reach out to you when they have an update.

Thank you,

Kat

[jahob_89]

You don't need to see my account to test the issue as it's not just me, actually go & test it yourself instead of pushing it back to users for a system issue.

[slim-kimbo]

If you save as a draft, ate the greyed out delivery screen, the open it again, it opens at the delivery screen with the options, for me in any case.

[simpsons75]

I can’t get delivery options to come up at all on the app as a seller - the issue has been happening for three weeks now. I’ve tried uninstalling and reinstalling the app with no success. 

[coppin6114]

Save as a draft works but agree, pain in the rectum and ebay team should be trouble shooting themselves IMO x

[manic-2]

Here is screen shot 

 

[a_skyw-18]

I've been experiencing the same issue. The pop-up window where I should select a delivery service is completely blank. 

[triple-r-cards]

Simple delivery has worked for a few weeks and it's great, not when I list an item it's not an option and greyed out with no price in there?

[resellerez]

did you find a fix 

[moldosgifts]

I'd run with it they are making it compulsory anyway may as well get used to it early.

[atomika1]

I cannot get a simple delivery option on any listings it’s just not there. How do I get the option to show up please?