That button for immediate contact to CS has gone, probably because of the sheer volume of calls at this time of year.
You can still get through to CS but it takes a lot of perseverance.
Is there anything you want to run by us? You'd get a quicker answer perhaps we can help?
If you still wish for a Call Back, then instead of the quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?
That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes! Took me a good 10 minutes arguing with the bot then a 2 minute wait to speak to Dublin.
As said do come back to us explain the issue perhaps someone here can help.
@hawmoon
