Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Something Went Wrong and We are Unable to Generate a label / or cancel / or refund
I know there are posts on part of this but I can't get a resolution. I cannot print a label (last 4 orders) - I now cannot cancel the affected order, or refund, I'm taken into a perpetual loop of asking me for a payment method. I've added a payment m...
Please review our messaging policy message received but only message to that buyer is from Royal Mai
Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...
Ebay App Issue - “Something Gone Wrong”
I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items
How do I switch from business to personal?
When heading to account settings, it seems eBay does not allow me to switch between account types.I used to be a sole trader and now just don't do it any longer and would like to convert to personal. I've read online that I should make a new account,...
Invalid Start Time
So I listed an item and set the auction start time for yesterday evening. Today I needed to amend the listing (as eBay had randomly removed GSP). However eBay won’t list the edited version because it contains an online start date which is in the past...
Ebay Simple Delivery Option has vanished
Simple Delivery Option has vanished. When I try to list something there is a message 'Simple Delivery is unavailable for this item'. It's a book! and no different to the 100's of others recently listed. I can add my own postage option, but since I've...
Anyone else experiencing EXTREME lag/slowdown when using eBay on desktop?
I'm finding eBay's desktop site so absurdly slow that it is becoming virtually unusable. A page take minutes to load - that's no exaggeration, I do mean minutes. Creating listings is an absolute nightmare, and takes so long that I feel like giving up...
Can't set price - Internal Server Error
This issue was only resolved a few weeks ago, and now it's back. Try typing in a price on a draft lifting and "Something went wrong. Please try again.". Inspecting the API call (I'm a software developer) - it's just returning back with "Internal Serv...
I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help
Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...
Where on earth do I amend shipping on an existing listing? Delivery options completely disappeared!
Where on earth do I amend shipping on an existing listing? Delivery options completely disappeared! And it's nothing to do with having an existing offer sent to a buyer. Anyone else having issue. I've not tried listing anything lately, to see if it a...
complaints
How do I make a complaint to eBay?
Simple Delivery with Click & Collect is revealing private seller's postcode
eBay’s system seems to be confusing Evri Click & Collect with a local collection under the contact page, and thus revealing their postcode to anyone looking. If you look at a private seller’s listing, where they are using Simple Delivery and have all...
Refund on the blocked card
On Monday, my bank card got stuck in an ATM and I couldn't get it back. I immediately blocked the card and ordered a new one. The problem is, I had returned an item and the refund just came through today to my old, blocked card. I have another return...
Priority Campaign Listing Impressions, Views & Sales 50% Drop – Potential Bug or Algorithm Change?
Hi all,I’m posting to ask if anyone else is experiencing a similar issue with their Priority CPC campaigns.We had several high-performing listings that were temporarily out of stock earlier this year. Once our new shipment arrived, we restocked and r...
Your seller account is at risk Resolve open issues by 14 Sep, 2025 to avoid account restrictions. Vi
Why does this message stay on my page although I put tracking on all itemsYour seller account is at riskResolve open issues by 14 Sep, 2025 to avoid account restrictions.
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