Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Global Shipping Programme Enabled but Buyers Abroad Cannot Purchase – Urgent Issue Costing Sales
Hi eBay team,I’m writing to report a serious issue that’s severely affecting my ability to sell internationally.Despite being fully opted into the Global Shipping Programme (GSP) and having it enabled on all my listings (see attached screenshot), int...
Uploading CSV File for Promoted Listings
Hello,Hope everyone is well.I'm trying to upload a CSV file for promoted listings for selected ad rates. I have a correctly formatted CSV file but it keeps saying 'Your file failed to upload'. Unsure as to what I'm doing wrong. Any help would be grea...
Ebay App
Any idea what's happened with the App .It's been working fine on my phone since they introduced the new version a couple of months back. Last few days haven't been able to send messages, so I uninstalled, when to re install and it says my phone isn't...
Resolved! sign in text on mobile phone
when i tried to log in in my account via text on my mobile phone , i receive an sms from a ... local mobile phone number!! i didnt fill the text and the next two times i tried to get a text , the smss was sent to me form 2 !! other different local mo...
Disappearing Drafts !!!!
Has anybody else had this happen to them over the past few days ...Ive done some research and gather its not a new issue however ive been setting up drafts over the past week getting ready for this weekend , signed in yesterday and 8 of my drafts had...
My ebay account
Can't use my account properly you want photo identification to log back in I never had a passport and my drivers licence is without a photo because of its age. How do I use my eBay account without it logging out every time I start to use it. can you ...
Can eBay stop with the looping Windows Hello prompts
I got stuck with this today. Logging into my payments page and given a screen prompting me to use windows hello and the skip button just has me enter my password and pops the windows hello prompt back again This need to stop, I will be contacting sup...
I click on one of my auctions and it comes up like the picture i have posted
can any one help I click on my auctions and get this not just my auctions but any ones. My daughters mobile is ok when she tried. Mine was fine till this morning thanks
My ebay uk account keeps thinking I am ebay.com US account.
I haven't been able to sell anything as each time I sign into my ebay uk account (which is fine) and then I click on sell to sell an item, it takes me onto the sign in page again. This is when the problem starts because when I sign in the second time...
Authenticator sending back sold item
I’ve just recieved a message that my sold item is being sent back to me due to the condition not being right. My item was proved to be authentic but the authenticator is claiming that there are holes in the box for the sneakers I’ve sold. The box was...
Click & Drop & eBay SKU
As of today, Royal Mail Click & Drop is pulling through an entirely different SKU from eBay. No idea where this new SKU is coming from but it means have to manually apply weights & formats all over again. Has eBay added new SKUs to items or is this a...
Can't create variations on any item in game controllers and attachments. Bug?
For some reason, I can't create variations on any listing I have in the "Controllers & Attachments" category. This isn't in a category where variations are not allowed. I have created plenty of variation listings in this category with no issue. This ...
Why does the Android app require me to be signed into Google Play?
Whenever I open the eBay app, it redirects me to a page telling me to sign into Google Play. I don't want to be signed into Google. I don't like Google.Is there a way around this? The eBay app is useful but I'd rather do without it than be pressured ...
Invalid Start Time
So I listed an item and set the auction start time for yesterday evening. Today I needed to amend the listing (as eBay had randomly removed GSP). However eBay won’t list the edited version because it contains an online start date which is in the past...
Auto Relist Toggle Vanished
I woke up to a new layout for eBay listing on my iPhone and I’ve just noticed the toggle to autoreliet or not has vanished. I have no idea whether it will now automatically relist or not. In this case I don’t want my item relisted as it is in its las...
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