eBay

Good morning all.    I'm a UK buyer and I sold a 1980s transformer toy with its box through the GSP. The box had a tear in it, which I described in the auction and put a photograph of the damage in the auction also. The item was sold as 'used', not 'new'.   A buyer in Australia won the item. He has received the item, and clicked to return the item. in the return he sent me a message saying "Box is torn in bad way not shown in pictures so must be damaged on delivery" and sent a photo of the tear.   It is precisely the same tear that I called out and put photos of in the auction.    To my eyes, I've been 100% clear, transparent and honest about the condition of the item and he has received it in the condition it was auctioned at.     Ebay has sent me a message saying "There's something wrong with the item your buyer's received, so they'd like to return it" and my options seem to be:    if it was damaged by the shipping (it wasn't - item damage is as sold) I wait and it gets escalated to ebay Accept the return - Contact the buyer to work out return postage details. Wait to get the item back before you refund the buyer. (item sold for £36 UK pounds) Give a full refund - You can fully refund the buyer to close this request. The buyer keeps the item Offer a partial refund - You have one chance to offer an amount. The buyer keeps the item. Send the buyer a message - You can reply to the buyer. I'm keen not to end up with a defect or poor feedback - I'm at 100% positive, and take my buyer happiness very seriously.   I'm also very keen not to end up out-of-pocket, as it's not a high value item and shipping back from Australia will likely be expensive.   My auction also stated "Returns policy - Return policy details - The seller won't accept returns for this item." (Ebay's words - I just checked the checkbox)   None of the above seem to fit my case - is my best option to contact the buyer, point out that the damage he himself has sent evidence of was clearly called out in the auction (and the auction contains a corroborating photograph) - but if he persists with the return, will ebay support me?   If anyone's got any previous experience with this, I'd appreciate it.        ... View more

I am getting "offers" at my full buy-it-now price whith a request to contact the buyer on WatsApp about something I'm suppossed to have sold them. Up to now I've been declining the offers but feel they should be reported. Tonight I had an offer which was quickly withdrawn.  Any advice will be appreciated. ... View more

Hello, Could someone please inform me regarding the delivery procedure to lockers. I sent an item to what I assume is a locker, Hermes have delivered the item but the customer is requesting a code to collect the item. Who receives the code and who is responsible for sending the code to the buyer and notifying the buyer that the parcel has been delivered to the locker? Any help would be much appreciated. Thank you. ... View more

I sold a cook book and the buyer got in touch to say she had experienced bank fraud so would not be able to pay me for a week, but I could look at her excellent feedback as she was reliable and honest. I said this would be ok and so she wouldn't be penalised for late payment, I would mark as paid.  She hadn't sorted it out a week later so I marked it despatched too so I wouldn't be penalised for late postage.  I informed the buyer what I was doing.  She has been promising payment each week for about 3 weeks now and when I ask, still says it isn't sorted with the bank but will be the week after.  If, as I suspect, I never do get the payment, I have lost out with my eBay and Paypal fees by being helpful. I won't do this again.  This is all for less than £10. ... View more

I sell on ebay via auctiva website suddenly buyers cant receive invoice as on my ebay order details it has order not placed and payment default acnt find any answers ... View more

is it possible to revert back to classic layout and if sow how ? ... View more

So I sold some camera gear on ebay over the past month, the last one about 2 weeks ago. I recieved an email from paypal last night stating that I "sent" 176.89 to ebay support. I didn't send anything and I thought it was some scam until I saw it for myself in my paypal account.   After some revision I find out that it is some kind of fee for selling items. Of course I know you have to pay for selling items but your constantly bombarded with emails such as "Max selling fees £1" and "Free listings available" etc. But I have no clue how it calculated this high amount, or why it's waited until now to suddenly take the money. I could not find a breakdown and can only find a confusing page in "seller account". There's already an "amount due" at 39.10 for god knows what and now this other large amount which will be 215.99!   I chat with someone in Help & Contact about it and they explain that it's a 10% charge of the sell value. That means if you sell something that's worth a bit of money you simply get ripped off. I can tell you if I knew about this before hand I wouldn't have sold it on here. It's even more confusing when an item sells for say 950.00 but it goes through into your paypal at 914.56 you assume any money you owe the site has already been deducted.   The fact of the matter is that none of this was made that clear when I was selling the items, and the money that I got has already been split up and paid into other accounts and paid for other things. And to make matters worse it waits to send you a damn bill, why doesn't it at least take the "fee" off the final sale value once the money has been recieved?   I feel frustrated and annoyed like I've fell for some scam. I'm never going to sell anything on here again knowing the high price you pay. ... View more

need some 'elp!!! i'm on managed payments and i need to find my monthly fees as of 30th september - i've downloaded the statement but all i see are numbers.  paypal used to add it all up for you so for the full month you could see the total of fees in a column.  i can't find it anywhere on the managed payments so does this mean i have to go through every sale, of which ebay now charge you on 2 separate billings and add it all up myself?  i'm sure there is an easier way but i just can't figure it out!  the spreadsheet they sent me just has numbers with no wording of what the numbers relate to - if some one could help i'd be really grateful ... View more

Hi i just won an item. the seller agreed to take off postage and they dont know how to do that  ... View more

Please can anybody tell me how to get the classic screen back for sales. There used to be an option to switch, but this is no more. Still have the classic screen for purchases, but not sell.   Problem now solved. I'm happy again. Tks. ... View more

Has anyone else sent an item to A.S.S (Access Self Storage) Guildford? ... View more

       The problem was i just wanted to revise a small detail in my description of the article, but when i selected 'revise' the whole item description had gone blank so i had to write the whole thing again. So did i do something wrong or is this now a normal thing to happen.          The strange thing is when i created the listing and looked at it in 'preview' and then went back to the draft the whole of my descripton again disappeared!         I've just started selling again on Ebay and dont remember any problem like this in the past. ... View more

Hello, I've has this problem for a few days where anytime I try and list an iterm I get this error:   It looks like there's a problem with this listing. Return options - A returns option is missing or not valid. Update your returns options.   I'm trying to post video game merchandise, but this happens in any category. Ebay support has been unhelpful and jsut said I seem to be trying to post prohibited item types. I'm trying to post a retro shirt. Until 2 days ago, I could post without returns. Why is this happening now? ... View more

Arranged on Monday for Hermes to collect a 5-10 KG parcel.   They confirmed in email they would collect today (Tuesday) 8AM to 8PM but have had no show all day.  There have been three of us here all day and there is no possible way we have missed them.   My only means of contacting Hermes after 8pm is using their Digital Chat which seems curiously programmed to ignore 'non-collection' enquiries. Will call them tomorrow but annoys me that when i click the tracking number it says they are waiting to receive parcel from me!  No mention that a collection has been requested or is pending.   This is a fairly large parcel which I wanted to sapre the local shop from harbouring until collected - also avoiding potential for getting knocked around or sat on!  OItherwise would have dropped off at a shop.    Now wondering if that is what they are going to advise me to do tomorrow. And can I expect a part-refund given they've not provided the service I paid for?   Have used Hermes once before for a collection and they were okay so hoping this is a blip, though reading some other posts looking like collections may be a weak area for them 😕     ... View more