eBay

Hoping for some advice please. I recently sold an item for collection only and advised cash on collection preferred. It was a large volume of heavy items and I would not send by courier . The buyer paid via paypal which I was able to refund with their permission, so long as I agreed to keep the items pending their collection which they advied would be over the Christmas holidays. The payment has now been refunded via an e-check debited from my bank. I have tried to unmark as payment received but the payment symbol still says paid however there is a £200 adjustment on the sold item and paypal indicate refunded. Is that how it works? Also if the buyer does not collect how do I cancel the transaction? I guess I should have specified collection within a specified period of time however as I have agreed to this now and as I am good for my word this will stand from my end but what happens if they decide not to collect? Sorry for all the questions and appreciate assistance. Thank you all. ... View more

Hi   Can anyne explain where i activate seller manager pro please?  I am a featured shop provider ... View more

So, I have 2 accounts and one has converted over to MP already. I understand that buyer now have many more options in terms of payment methods and how the dispersments work to your bank account,   My questions are:   1- With Paypal still down as a payment option, do ebay still take their new, higher percentage and Paypal also take thier cut when this payment option is chosen by the buyer?   1a- I guess when a buyer pays via paypal, the funds remain in the PP account rather than being dispursed as its just the other payment methods which trigger the dispursement?    2- It looks like ebay now take thier fees before passing the remaining funds on to the seller rather than an acumulating invoice which needs to be paid each month?   2a- Does this also mean that shop-fees will also be taken from any cleared funds rather than an invoice?   3- Is there anywhere on the on "my eBay" which tells me which payment option the buyer chose? Not that I really need to know, just wondered if it was available.   Im pretty comfortable with the new system, I'm just unsure on a few things.   Cheers. ... View more

Hi. I sold a phone on ebay for £150. I sent it to the buyer 1st class with tracking. The phone did not arrive and the tracking shows that it arrived in his home town but does not say anything about attempting to deliver it to him, it just turns right around and heads back in my direction then gets directed to the National Recovery Centre.   Understandably the buyer wants a refund, however when I google his address, the postcode doesn't match the number and road name he provided me to send the phone to, so this may well be the reason Royal Mail didn't attempt delivery and are sending it back?    I wrote my senders address on the package but despite this it still seems to have been sent to the National Recovery Centre, so who knows when I will get it back?   Obviously I will refund the buyer but do I need to refund the postage if he put the address incorrectly? and can I even do this, a partial refund, then refund the rest if it turns out Royal Mail are at fault?    If I refund it all to him, and Royal Mail refuse to refund me as the address was incorrect I am left out of  pocket and this whole situation is already very stressful for me as the money was paying off my credit card which I now can't do. It is also impossible to get through to Royal Mail by phone and emails bounce back.    He has opened a request which I don't need to respond to until the 3rd December, so trying to explore my options before then. He has also said he needed a phone urgently so has brought another one so won't want the phone I sold him once it does reappear.    I would welcome any advice.   Thanks ... View more

EBay suspended our account 9 months ago and have asked for tracking numbers for all our sold items. For an aged account this is clearly impossible especially since none of the customer data is visible to us anymore.  We do not have any unresolved disputes.  We have replied to the suspension email 7 times and tried to escalate over help chat 5 times. We have never had a response beyond the original email end of March.    Is there any advice that can be offered on this? Has anyone gone through the same issues?   Copy of the first part of the suspension email: A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account: - Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account. - Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email. We have credited all associated fees except for payments processing fees and the final value fee for your listing(s). To help you be a successful seller and ensure a safe experience on eBay, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure. To learn more about eBay's User Agreement, go to: http://pages.ebay.co.uk/help/policies/user-agreement.html To appeal this restriction, please review the following guidelines: -- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted. To upload tracking to my eBay: 1. Go to My eBay. You may need to sign in. 2. In the "Activity" tab, click the "Sold" link. 3. Select the item(s) for uploading. 4. Click the "Add tracking number" button. You'll be redirected to the Add/Edit/Delete Tracking number page, where you can enter tracking numbers for the selected carrier. 5. Enter the tracking information. If you use Selling Manager Pro to manage your orders: 1. Go to Selling Manager Pro > Sold. 2. Select the appropriate item(s). 3. Click the "Add Tracking Number" button. When you submit the tracking number, it will be displayed below the item in My eBay "Sold" (for the seller), My eBay "Won" (for the buyer), and the View Order Details page (for both seller and buyer). If you'd like to fax the tracking information, send it here: eBay Attention: SRM Appeals (801) 880-7018 -- Address any outstanding concerns from buyers who have opened cases against you through eBay or PayPal. To start this process on eBay, visit our Resolution Centre at: http://resolutioncentre.ebay.co.uk ... View more

When does the option Ask us to step in an help become available on a case   ... View more

I waited over 2 weeks for buyer to collect, they had arranged the collection date but didn't turn up. I emailed 4 times over the 2 weeks and gave a deadline to collect in the end.   I have never had this before, they had paid by paypal so I just went on there and refunded them last night (didn't do it through ebay first!) then cancelled it on ebay afterwards (used the address not correct option as didn't know what else to use).   But now ebay are asking me to refund (big red capital letters) so how do they see it has been done? I am not sure this buyer will confirm the refund as they haven't replied to any of the emails I have sent. They have however been continuing to purchase on ebay as they have recent feedback from other sellers so they are not ill with the virus or too unwell to respond if they wanted too. I just don't want a negative record against me.    Has anyone lease had this situation and how do you ensure ebay see you have refunded? Thanks  ... View more

 it is only me, or we as seller we have to deal with the non sense of triyng to remove defects from our account  even if we do dispatch and send the items on time  ?     Specialy when itemas are sent with royal mail first and second class , they do provide a tracking number ..  but it is not posible to actually track the item , and if the buyer says it was '' late delivered '' there is no human way to deal with those defects ...      Is this a really non sense from ebay  or it is just me  who does not get  it  ??       ... View more

Due to the high number of fakes in the coin category and EBay reluctance to remove the fakes even after reporting them its my opinion that EBay is encouraging selling fakes on their platform. No wonder a lot of honest buyers and sellers are finding different avenues for doing business.  ... View more