Refund given how to unmark as payment received.

[no3dog]

Hoping for some advice please. I recently sold an item for collection only and advised cash on collection preferred. It was a large volume of heavy items and I would not send by courier . The buyer paid via paypal which I was able to refund with their permission, so long as I agreed to keep the items pending their collection which they advied would be over the Christmas holidays. The payment has now been refunded via an e-check debited from my bank. I have tried to unmark as payment received but the payment symbol still says paid however there is a £200 adjustment on the sold item and paypal indicate refunded. Is that how it works?

Also if the buyer does not collect how do I cancel the transaction? I guess I should have specified collection within a specified period of time however as I have agreed to this now and as I am good for my word this will stand from my end but what happens if they decide not to collect? Sorry for all the questions and appreciate assistance. Thank you all.

[john1297576]

"however there is a £200 adjustment on the sold item and paypal indicate refunded."

No idea what you mean.

You are going to find this an expensive transaction now, ebay fees will still be charged and Paypal fees are not refundable and a defect. 

There are proper ways to refund, and while cash is the best way of being paid, you should have stuck with it, as there is now a good chance you will not be paid, and if the buyer chose to open a not received case, you could be made to refund again.

[no3dog]

Thank you for the reply. This is getting confusing(?). If I go to my sold folder I see paid £200 and then minus £200 adjustment. In my pay pal account the £200 (or £194) has been refunded. My bank account says the money has been debited to pay pal. I'm really confused by what is the proper way to refund? I listed the items as collection only and I have been advised previous that it is not a good policy to have collected items paid by pay pal as there is no buyer protection. I indicated in the listing "cash on collection please" however it was paid by pay pal. I am led to understand that I cannot state 'cash only' in a listing however I can state cash on collection please.
Not sure why I would have to refund again if the payment has been refunded and I can show via pay pal it has been refunded and my bank has paid the money into pay pal (via an e-check (?). I've agreed to keep until Christmas for the buyer as a gesture of good will however from what I'm reading is it better just to cancel the transaction altogether.
If I lose money on fee's then so be it, however I would have liked to be good for my word and kept until Christmas but not at a cost of a case of not received items (?) Any and all advice appreciated.

[no3dog]

Sorry I also forgot to include that if I look at the order details for the item it states that the total amount refunded is £200.

[plpmr]

as you were paid you cannot make it as not paid or such like.

If you did not refund properly you will have to pay fees and gained a defect.

Once an item is paid for it cannot revert to not paid.

[no3dog]

Hi thank you so much for the quick reply. It was refunded via pay pal. I can only assume as there were not enough funds to refund directly through pay pal (as I had purchased an item) they went for the remainder of the refund via my bank which ended up via an e-cheque (?). There was an option to unmark payment so I clicked it. Not sure why there is a feature there if not of any use? I've learnt that for a collection only item it's best to obtain cash on collection and not pay via pay pal and that was what I had listed as, but buyer paid with pay pal anyhow. Not sure how I an not refund properly ? Appreciate your input

[plpmr]

You need to refund through the transaction [or a case] and in any event PayPal don't refund their fees.

but you are correct regarding cash being the best for collection.

[no3dog]

Pay pal has refunded the buyer. This had happened to me previously when I purchased an item through pay pal and the seller insisted on cash. So I assume this is a 'proper' channel, i.e. I can evidence a return, and also I have agreed to keep the items until Christmas when they will be collected.
What concerns me is as stated that "If the buyer chose to open a not received case you could be made to refund again" How would that possibly be? The listing states collection only and I have refunded via pay pal (minus their fees).
The transaction has not been cancelled just the form of payment ? This is becoming increasingly more confusing.
I expect to pay fees both to e-bay and for the error of the buyer as they had used pay pal. So I pay them, but risk a refund twice ? How on earth can that be an option or reasonable as that would be fraudulent surely?