Seller Central

Late delivery defects / royal mail not scanning

Hello We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. We have recently switched to Royal Mail as our default courier, but it appears they are regularly no...

Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)

Is anyone suspiciously not getting ANY views of some of their items since ebay has started asking to (pay to promote)? Im hearing people saying that ebay are shadow banning & secretly penalising private sellers who haven't (paid to promote any of the...

No collection code from buyer who cancelled order later saying collection wasn't possible

I think I've been scammed? Will I still get the money from eBay? The only proof I have is the messages in our chat where we arranged the collection (his last message was an apology for being late, saying he'd be arriving in 30min). Context: I sold my...

Is eBay's awful search function the reason for eBay's decline in the UK?

The search algorithm on eBay is a total nightmare if you are in the UK. Random results unrelated to your initial search show up in their hundreds, as well low value items from Chinese sellers. It is positively discouraging to buy from eBay, especiall...

Account Restricted

Hi Everyone, I’m posting here because my seller account was recently suspended, and I’m honestly struggling with the situation. I’ve spent a long time building this account, listing items carefully, fulfilling every order on time, and resolving any r...

Customer service on eBay

Customer Service has always been something I consider to be very important. Customers should feel they're listened to, that they're valued and that they'll have reasonable opportunities for redress, in the event of a problem. It's not a lot to expect...

Verifying Bank Account For Over a week

I've been waiting for a payout for over a week but eBay are still trying to verify my bank account. I've had 1p go in and 1p go out. Surely it can't take this long usually. I use one of the biggest banks in the world, I'm not sure why it's taking so ...

Ebay Shop Designer recomendations, please?

Happy New Year everyone! Can you please recomend someone who could design my ebay shop and product pages? Thank you, Ellie

Buyer saying I sent wrong item but it's not my parcel

Hi. Hopefully someone can advise me.I sent a toy, the buyer is claiming I sent sweets and accused me of scamming them. They're demanding a refund for the price plus postage. I know I sent them the right thing. Evri sent proof of delivery. The photos ...

Resolved! Buyer provided incorrect address now insisting I can ship again for free

My buyer purchased a book , I used an eBay prepaid label to post. The parcel has been returned to me with a sticker from Royal Mail to say that the addressee has gone away. My buyer says that I can redirect the package without paying for new postage....

Ebay simple delivery opt out

So ebay have decided to force private sellers to use simple delivery for all listings.Previously you could select advanced options in postage and select your preferred postage method as before.Did ebay announce this to private sellers - did they .......

PANTS .. for Simple Delivery Parcels Over 61cm / No Options !

this is pure PANTS .. for Simple Delivery Parcels Over 61cm / No Options !---i have tried various ( find it if you can formula ), from kindly community members,to circumvent the the locked out parcels of over 61cm longi have concluded as there is no ...

Problem with Authenticator 'losing' or saying 'missing' items in a package

Has any other seller had it where the authenticator says something is missing from a package? I've had it where I've been told the item itself is authentic but that there were missing items in the package. Once, after Ebay reviewed their video, the '...

Simple Delivery for Large letters

Hi, Happy New year to everyone!I was wondering if anyone has used SD for large letters....Does it mean that it will definitely be given a Royal mail label? Does anyone other courier do large letters?Does it mean an ever so slightly cheaper way of usi...

Resolved! Simple delivery is awful

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did the...

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Forum Posts

Late delivery defects / royal mail not scanning

Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)

No collection code from buyer who cancelled order later saying collection wasn't possible

Is eBay's awful search function the reason for eBay's decline in the UK?

Account Restricted

Customer service on eBay

Verifying Bank Account For Over a week

Ebay Shop Designer recomendations, please?

Buyer saying I sent wrong item but it's not my parcel

Resolved! Buyer provided incorrect address now insisting I can ship again for free

Ebay simple delivery opt out

PANTS .. for Simple Delivery Parcels Over 61cm / No Options !

Problem with Authenticator 'losing' or saying 'missing' items in a package

Simple Delivery for Large letters

Resolved! Simple delivery is awful

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