Hi kaeptm, thanks for your post.
It really depends on where you got the shipping label from. If you purchased the shipping label from Yodel directly, you will need to contact them in order to claim the money back, and they should not refer you back to someone else. If the label was purchased through eBay, then you can put your claim through using this link here.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.