Yodel lost my parcel

Yodel lost my buyers parcel. I refunded my buyer and contacted Yodel to make a claim. Yodel referred me to Ebay. Ebay referred me to Howly. Howly referred me back to Ebay. Now when I go on ebay live chat it takes me straight to Howly.

How do I lodge a claim for reimbursement please?

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Yodel lost my parcel

Hi kaeptm, thanks for your post.

 

It really depends on where you got the shipping label from. If you purchased the shipping label from Yodel directly, you will need to contact them in order to claim the money back, and they should not refer you back to someone else. If the label was purchased through eBay, then you can put your claim through using this link here.

 

Thank you,

Marco


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