23-03-2025 8:34 AM
Hi I want to list some items which are large and bulky so I would like to offer buyers the choice of having them sent by post or collecting from me.
If a buyer chooses to collect, when they go to the checkout to pay for the item, will the delivery charge be removed?
I can't find information on Ebay that explains how this works.
Thank you
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23-03-2025 8:37 AM
I would disable offers because that gets complicated, but you are right, when the customer goes to checkout they choose which option they want and pay accordingly.
23-03-2025 8:37 AM
I would disable offers because that gets complicated, but you are right, when the customer goes to checkout they choose which option they want and pay accordingly.
23-03-2025 8:41 AM
Thank you for explaining, and the tip about disabling offers.
23-03-2025 9:16 AM
You are welcome. Just one other point, if the buyer chooses the wrong option at checkout, you need to cancel the sale and relist with just the option they wanted.
You do not want to be posting an item where the buyer chose collection, or allowing collection for an item where the buyer chose postage, which is one of the reasons for not accepting offers as that often seems to go wrong.
23-03-2025 9:25 AM
That's great to know, thank you