Seller Central

How does one get payment returned after a refund has been made?

I have just had a customer contact me to say that an item not received refund needs to be returned to me as the item eventually arrived. There seems to be no way of doing this through eBay and one cannot communicate any kind of contact details to ena...

Combined postage nightmare, cant add tracking numbers, general info from eBay

I've just sold 2 items via Simple Delivery to the same seller but both were purchased separately and therefore the postage didn't combine. I offer free postage so obviously I'd like to save a little bit by combining the items into one package. Before...

Who Is Responsable when simple delivery goes wrong

Morning. I have just sent a item well packed and placed fragile stickers on the box. The buyer has been difficult already before the item has even arrived. Threatening me with opening a dispute against me because one delivery attempt failed because t...

HMRC digital report not generated?

I have two eBay accounts. One business and one personal. Both created pre-2024. As far as I can tell, January 2026 is the first year eBay would have generated an HMRC report for both accounts (given their age/use) from 2025, but no reports have been ...

Resolved! Another Simple Delivery query.

Some advice would be appreciated, Sold an item [Music box set] offered free postage to the buyer. eBay charged me the Simple delivery postage. Took over a week for Royal Mail to deliver the tracked 48 parcel. The buyer contacted eBay for a return wit...

been scammed

I have sold some genuine Tiffany Jewellery yesterday it was paid for so I posted this morning only to get a email this evening from eBay to say there was some suspicion on the account and not to send It which i HAVE already done. Shocking !! I am dow...

Resolved! eBay punishing me for their agent's mistakes

I recently had to cancel six of my presale orders this month, and it appears these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent Fabian on 10/10/2025 via eBay chat, regardin...

Resolved! Has the Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from me but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me...

Introducing automated positive feedback... April 2025

Introducing automated positive feedbackThe great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback. Starting late April, automated positive feedback will be added to y...

Question about selling eyeshadow palettes

HiI was delighted to have sold a now discontinued Dior foundation yesterday for a VERY good price, I actually got the figure from looking at one's that had recently sold and was shocked to see what someone was willing to pay for it (within 4 hours of...

Buyer paid less than the cost of the postage?

I don’t sell much on eBay at all but my latest one has confused me. It shows me the buyer paid 87p for postage but the cost of the yodel label is £2.70? Why am I about to lose £2 on a £7 item? If it can calculate the cost of the label to me, why isn’...

"Mark as dispatched" - gone

As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...

Chat No Longer Working??

I have recently had to talk to eBay on 2 occasions but was not offered an option to chat. Is this now the normal procedure because with chat, you received a transcript but with a call, you receive nothing!!

**Ebay and New Year January 2026

Ebay in January is dead for us. Even simple items that were selling for many years have stopped working. Has anyone else noticed a decline sales in the past few weeks. We have slowly moved all listings to other platforms but still few left as active ...

Ebay simple delivery opt out

So ebay have decided to force private sellers to use simple delivery for all listings.Previously you could select advanced options in postage and select your preferred postage method as before.Did ebay announce this to private sellers - did they .......

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This Month's Updates

Weekly Chat with the eBay Community Team

Community Mentor Programme

Forum Posts

How does one get payment returned after a refund has been made?

Combined postage nightmare, cant add tracking numbers, general info from eBay

Who Is Responsable when simple delivery goes wrong

HMRC digital report not generated?

Resolved! Another Simple Delivery query.

been scammed

Resolved! eBay punishing me for their agent's mistakes

Resolved! Has the Global Shipping Programme been suspended?

Introducing automated positive feedback... April 2025

Question about selling eyeshadow palettes

Buyer paid less than the cost of the postage?

"Mark as dispatched" - gone

Chat No Longer Working??

**Ebay and New Year January 2026

Ebay simple delivery opt out

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