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Seller News: December 2025

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Buyer Protection Fee - Showing Wrong Price

Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...

Resolved! how do you list anything bigger than 61cm?

Ebay is now forcing me into SD with no custom delivery option The largest postage offered under SD is 61cm There seems to be no way to list anything over 61cm and get the correct postage, even if you declare the dimensions in the listing height, widt...

User avatar by • Engager
  • 25009 Views
  • 213 replies
  • 9 kudos

Evri delivered wrong item to buyer

Buyer purchased a motorcycle racing suit but received a mattress topper instead. The topper has nothing to do with me so they have somehow been switched by Evri. On the tracking photo it shows a mattress topper so the buyer is not lying. What do I do...

Royal Mail head scratcher

I had 2 cards left by the postie the other day, from separate sellers, while I was out. Today I go to my local RM collection centre to collect both items. Only 1 item here the postmaster says. I ask him to check but no only 1 item there. So I get hom...

Got into a complete mess trying to sell

OK, I am a complete novice and I have got into a mess. Way back 13Nov25, I set up an auction for a particular item which did not reach the reserve. I got a lot of bids from China which I didn't know how to deal with, and it made me feel uneasy. I had...

User avatar by • Contributor
  • 403 Views
  • 21 replies
  • 0 kudos

Providing Photo ID

eBay is asking for photo ID to continue selling, but I am very uncomfortable uploading my ID onto their system, where they'll store it for who knows how long. Does anyone know if they will accept a link to the photo on Dropbox or Google Drive instead...

Bait n Switch Buyers

Recently I've experienced a second buyer claiming damage and NAD item to a well packaged item with no damage on sending or evidence of damaged packaging , clear, though limited number of, photographs of a perfect item. First item was a watch, thankfu...

Resolved! Parcel

I posted some gold item on ebay by using RM guaranteed special delivery .The delivery was delayed and buyet opened case and ebay closed case with refund .However the item was delivered with proof of signature and a picture next day after the case was...

DVDs - Custom or Simple Delivery?

On the Royal Mail web site, it gives the maximum size of a Large Letter, and it also gives examples - specifically DVDs. But when trying to list a DVD as a Large Letter on ebay, it only allows Simple Delivery, even though ebay's example of a Large Le...

Resolved! Simple Delivery

Is Simple Delivery mandatory now ? used to be able to select custom postage option but it’s not available now. Just tried listing and Simple Delivery is the only option for postage

Buyer wanting refund on known working item

Hi all, I've recently sold a DJI drone with a care plan remainding on it. When the buyer recieved the item he angrily sent two messages saying it was broken and started the returns process immediately.I know for a fact the device was working fully be...

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