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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Forum Posts

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been scammed

I have sold some genuine Tiffany Jewellery yesterday it was paid for so I posted this morning only to get a email this evening from eBay to say there was some suspicion on the account and not to send It which i HAVE already done. Shocking !! I am dow...

User avatar by • Contributor
  • 189 Views
  • 7 replies
  • 0 kudos

Introducing automated positive feedback... April 2025

Introducing automated positive feedbackThe great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback. Starting late April, automated positive feedback will be added to y...

Question about selling eyeshadow palettes

HiI was delighted to have sold a now discontinued Dior foundation yesterday for a VERY good price, I actually got the figure from looking at one's that had recently sold and was shocked to see what someone was willing to pay for it (within 4 hours of...

Resolved! eBay punishing me for their agent's mistakes

I recently had to cancel six of my presale orders this month, and it appears these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent Fabian on 10/10/2025 via eBay chat, regardin...

User avatar by • Contributor
  • 290 Views
  • 6 replies
  • 0 kudos

Buyer paid less than the cost of the postage?

I don’t sell much on eBay at all but my latest one has confused me. It shows me the buyer paid 87p for postage but the cost of the yodel label is £2.70? Why am I about to lose £2 on a £7 item? If it can calculate the cost of the label to me, why isn’...

"Mark as dispatched" - gone

As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...

Who Is Responsable when simple delivery goes wrong

Morning. I have just sent a item well packed and placed fragile stickers on the box. The buyer has been difficult already before the item has even arrived. Threatening me with opening a dispute against me because one delivery attempt failed because t...

Resolved! Has the Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from me but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me...

User avatar by • Conversationalist
  • 1921 Views
  • 20 replies
  • 0 kudos

Chat No Longer Working??

I have recently had to talk to eBay on 2 occasions but was not offered an option to chat. Is this now the normal procedure because with chat, you received a transcript but with a call, you receive nothing!!

Ebay simple delivery opt out

So ebay have decided to force private sellers to use simple delivery for all listings.Previously you could select advanced options in postage and select your preferred postage method as before.Did ebay announce this to private sellers - did they .......

User avatar by • Engager
  • 61690 Views
  • 564 replies
  • 279 kudos

Can't get global shipping to work on my listings

i have always had global shipping turned on, i have just noticed that it is off on my listings ? so i started going through each one turning it back on but then when i went back to check them again it's turned off , doeas anyone have any idea why tha...

passport verification

six months on ebay now 100% feedback no problems as a seller or a buyer had bank verfied and it took well over a week. now today i have been put on hld again as i need to send in passport photo, i have done this butu my question is why was i allowed ...

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