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Buyer says parcel is missing but is showing delivered

I received a message from a buyer this afternoon to say that the parcel that was delivered today has gone missing, and they cannot find it.The tracking info from RM shows it was delivered, has GPS coordinates and a photo of the parcel outside the fro...

User avatar by Contributor
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Sold an item and buyer said it wasn't in the packaging.

I sold an item on 4th December. The buyer collected the parcel on 7th December from their local EVRI collection point. The buyer has since said that there was nothing in the packaging; they claim the item was missing. They also claimed that the packa...

User avatar by Contributor
  • 342 Views
  • 19 replies
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EBAY RIDICULOUS ESTIMATED DELIVERY DATES !!!!!!!!!!

Delivery dates….?????????? What on earth is going on - EBay are telling potential buyers that items won.t be delivered until AFTER Christmas…this should be the busiest time of the year for us and we have sold 2 items today!! RIDICULOUS. Rang eBay to ...

Christmas Sales Wrost in Years - December 2025

Hello, I wonder if anyone elese noticed Christmas sales decline. Other platforms have picked up but Ebay is still slow 1-2 Sales a day What exactly has gone wrong with Ebay run up to Christmas. We are advertising all items over 10% but still no luck....

Buyer says item not fully described

I sold some lurex pyjamas/lounge suitThe buyer says she is disappoined as there are some 'clicks' on the trousers.She says I should have checked it properly and probably why I sold it!I said they were possible Lurex threads and to be expected in a us...

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How can I see how much an offer is for?

I've received two offers for an item, both of which have been automatically declined by eBAY. I want to know how much the offers are for (in case they're just under my threshold) but I can't see a way to do it. I follow the "Your item is for sale Man...

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Providing Photo ID

eBay is asking for photo ID to continue selling, but I am very uncomfortable uploading my ID onto their system, where they'll store it for who knows how long. Does anyone know if they will accept a link to the photo on Dropbox or Google Drive instead...

Resolved! Removing item with policy violation

Months ago I tried to list cordless BT phones. Somehow it came up as a policy violation, Reference ID 2-192369961883. I did use the resolve option at the time but never heard back and have since thrown the item away. Now the options to 'revise, end l...

Sixteen Day Delivery estimate for Royal Mail 2nd Class !!

I noticed that my sales have all but dried up , so had a look at my listings .. I see that they are showing delivery by the 27th of December for Royal Mail 2nd class - sixteen days away ! Has this happened to others ? Is it likely to be fixed ? No wo...

Resolved! Feedback from buyers

Hi there, Has anyone else noticed that buyers just can't be bothered to leave feedback? Of the last 9 items I have sold and that have been delivered, only 3 buyers have left feed back. I always reach out to the buyer when an item sells, to thanks the...

User avatar by Engager
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  • 43 replies
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Simple delivery does not cover the value of my item.

If I'm selling a valuable item, Simple Delivery seems to only give me Royal Mail Small Parcel - (compensation up to £75) - or Evri which does not cover the value either. How do I send something and ensure the value of it covered in the postage? Is us...

Resolved! Simple delivery is awful

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did the...

User avatar by Contributor
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