Option to send invoices disappeared

[s2000king_123]

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

[yoganutvmw]

cant send invoice oversea to turkey now are other countries effected ?

[oldgeezer3345]

I am refunding once they have paid.

[a45heaven]

@oldgeezer3345 

and cancelling the order ? 

[vespat5]

What an absolute shambles this has turned out to be?

Ive stopped listing now until this hopefully gets sorted out…

Struggling to understand why the management of eBay thought this was a good idea?

[halea35]

I have stopped listing too.    I can’t see the point at the moment.   The Buyers Protection is almost as much as some of my sales so it is not viable.  It makes my collectibles really expensive.    I don’t sell enough to become a business.     I can’t see EBay changing anything.     Private buyers are no longer wanted.   Very short sighted EBay.    We are your bread and butter.   

[rusticwallet]

Please sort this out. 23 years on the site. I knew what I was doing but this is very silly. 

[kev-the-cat]

About time "Your end"  sorted this issue out    4 weeks now !!

[madaboutoys]

Yes this has happened to me too it's so frustrating - I did suggest to my buyer to pay if they wish and i would refund the excess - that was this morning and as yet no reply.  so frustrating!

[craftychickfrances]

I have many regular customers that are happy enough for refunds etc
But new customers are not so keen I've actually been called a liar by one new customer they think I'm trying to scam them ebay could at least put a notification of some sort to tell buyers there is a problem makes us good sellers look bad

Sent from Outlook for Android<>

[a45heaven]

@craftychickfrances 

ebay prefer it to look like its the sellers fault, hence zero communications - same as for Buyers Protection charges , who would believe that the fee wasn't set by the Seller when its part of the order and not a separate payment.

Shameful, yet again.

[lucy_farmer]

'I've actually been called a liar by one new customer they think I'm trying to scam them ebay could at least put a notification of some sort to tell buyers there is a problem makes us good sellers look bad'

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I'd tell your suspicious buyers to come here and read these threads!

[parsley2003]

Maybe a nice advert on TV telling the truth "free to sell buyer pays the sellers fees"

[parsley2003]

They are very silent unless they can copy and paste an answer, i've been ignored twice by Marco and Kat. The weekly chat is hilarious as the real issues are never discussed 

[parsley2003]

I took everything off then put some back, nobody even looking. I have a feeling they are hiding our listings to try to force us to pay for promotions 

[a45heaven]

@parsley2003 

 I have a feeling they are hiding our listings to try to force us to pay for promotions 

LOL - of course they do , im amazed  if anyone falls for promotions and 'Offer' deals after all sellers have been through with ebay.

Isnt it ebays function to bring buyers to what sellers pay ebay to show anyways?

[wintersdawn1]

Agreed, they've inflated private sellers prices against their will, making them wait for their sales money so they can earn interest/invest and then want us to pay them to unhide our listings! 

You couldn't make it up but looking at the decisions ebay make through the lens of greed, it all makes perfect sense.  Hopefully they'll come unstuck with the changes they make due to their grasping, snatching greedy hands and someone else will take them over and start running it without contempt for their customers i.e. buyers and sellers.

[sunor-95]

This - in a nutshell 👌I'm just biding my time - I'm lucky that I don't
rely on the money as sales have taken a dive.
Just waiting to see if or when they ever sort this fiasco out.

[seanla26]

I specifically advertised that I would combine postage by sending an invoice, without knowing this would be a problem. Unhappy customers now. Needs fixing please, or I'll sell elsewhere.

[craftychickfrances]

I've added a note to all my listing's saying ebay have stopped all invoices and combined postage but extra postage costs will be refunded straight away
This is an eBay problem not eBay sellers
Seems to help abit

Sent from Outlook for Android<>

[lucy_farmer]

'Unhappy customers now.'

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I'd send them here, Sean!

So they can see it's not your fault and you're not trying to do some odd sort of scam....