Hi all, I've recently sold a DJI drone with a care plan remainding on
it. When the buyer recieved the item he angrily sent two messages saying
it was broken and started the returns process immediately.I know for a
fact the device was working fully be...
My 1st Account was after our shop closed & Ebay had just started in the
UK. 2nd account in my name closed after an incident with a Seller put me
in danger & ended up being dealt with by the Police. My present account
was set up 2012. I have been trad...
First time for me as a seller. My buyer is claiming an action figure I
sold is covered in some sticky stuff and has started an INAD case
against me. I have it set not to accept returns but I know if a INAD
case is initiated and I lose I will have to ...
Customer Service has always been something I consider to be very
important. Customers should feel they're listened to, that they're
valued and that they'll have reasonable opportunities for redress, in
the event of a problem. It's not a lot to expect...
I caught a few minutes of Rip-Off Britain on the BBC today, where they
were talking about fake goods being sold online. Unfortunately I only
caught the end of it, but I think they were saying that digital sales
platforms might be as responsible as th...
Good day all and happy new year. i got an email from eBay saying the my
sales performance wasn’t up to scratch and that I needed to sort it out
by the 20th of February or things would occur where I would get less
listings or discounts. my sales on eB...
I hope someone can advise, please.I am a private seller using eBay for
decluttering my home. I now want to sell a few collectable items which
are of no special value but happen to be over 100 years old. I would
like to use Royal Mail as courier as th...
Is Simple Delivery mandatory now ? used to be able to select custom
postage option but it’s not available now. Just tried listing and Simple
Delivery is the only option for postage
The search algorithm on eBay is a total nightmare if you are in the UK.
Random results unrelated to your initial search show up in their
hundreds, as well low value items from Chinese sellers. It is positively
discouraging to buy from eBay, especiall...
Hi, I sent an item through ebay by evri, it got damaged in transit, I
refunded the buyer after they sent me photos of the damage but I didn't
want the item returned, I have tried auto chat on ebay & evri and even
tried ringing evri but I can't seem t...
Why CS issued the buyer a refund when I haven't received the returned
item? I can see the buyer not even posted the item but there is no where
I can contact the CS. What happened?
I've seen countless posts on this already and I've already complained a
few times but I want to make another post so they know the issue has not
gone away! Its almost time for the Bank Holiday weekend and my orders
being dispatched with Royal Mail 48...
My UK seller account appears to be locked into the new Simple Listing
(CUB) flow. All listings and revisions are forced into the Simple
Delivery interface,which overrides:- manual postage services- Combined
Postage Rules- Royal Mail Special Delivery ...
Just had an email from ebay stating Updates to your delivery options
InPost is enabled already, so the delivery option will be available to
your buyers without you needing to do anything I don't want this as an
option, i'm not after any advice just n...
Hi there,I sold an item yesterday to a US buyer, and on reviewing the
order details, I noticed that although I had set the postal service to
Royal Mail International Tracked, eBay was showing UPS as my only
shipping option at double the shipping cost...
