Seller Central

Resolved! Simple delivery is awful

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did the...

Resolved! Yet another buyer protection fee thread

I'm sure I'm not alone in having not quite got my head around this yet. I have an item for sale at the moment... It's up for £275, which with the buyer protection fee comes to £286.72. Someone has made me an offer on it: my seller dashboard tells me ...

eBay Simple Delivery - Buyer gets no option to choose couriers?

Okay, so today I learned that despite selecting all 3 couriers in the back end using Simple Delivery, the buyer is not given the option to choose on the product page end during checkout? What's the point of choosing if eBay makes the selection for yo...

New postage policy seems a bit dodgy...

Anyone else find the ‘new’ postage process for sellers frustrating and a bit suspicious? Specifically: Ebay now require sellers to select the postage service during the listing and only allow them to use that postage service once the item has sold. T...

EVRI lost an item and eBay made me pay.

I sold a £52 item and used eBay Simple Delivery with buyer protection. EVRI damaged the packet and delivered a very obviously empty packet to my buyer. EVRI accepted that they damaged the packet but advised the buyer to claim with eBay. eBay refunded...

Authentic DVDs??

I am looking for a specific DVD and went on to Amazon first to see if it had been released, you can pre order as the release date is February 23rd. So out of interest i looked on here and lo and behold there are many of this particular series already...

Late delivery defects / royal mail not scanning

Hello We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. We have recently switched to Royal Mail as our default courier, but it appears they are regularly no...

Regional Sales

So, I have a few sales a month. Last one was sold 23 Dec, posted 24 Dec and received on 28 Dec. Most of my sales go to central England. Seldom to Scotland, NI or Wales. But yesterday I had 3 sales, 2 items to 1 buyer and 1 item to a different one. Bu...

Buyer saying I sent wrong item but it's not my parcel

Hi. Hopefully someone can advise me.I sent a toy, the buyer is claiming I sent sweets and accused me of scamming them. They're demanding a refund for the price plus postage. I know I sent them the right thing. Evri sent proof of delivery. The photos ...

Is eBay's awful search function the reason for eBay's decline in the UK?

The search algorithm on eBay is a total nightmare if you are in the UK. Random results unrelated to your initial search show up in their hundreds, as well low value items from Chinese sellers. It is positively discouraging to buy from eBay, especiall...

Account Restricted

Hi Everyone, I’m posting here because my seller account was recently suspended, and I’m honestly struggling with the situation. I’ve spent a long time building this account, listing items carefully, fulfilling every order on time, and resolving any r...

Resolved! EBAY SHIPPING POLICY SUB: LIMITATION OF LIBAILITY

Hello everybody.Section 19 of the above heading clearly shows"If eBay (including its subsidiaries, affiliates, joint ventures, directors, officers, agents and employees) is found to be liable pursuant to a claim arising out of the Services, eBay's li...

Resolved! Dining Set

I have a dining set to sell (table, chairs, display cabinet and sideboard). How do I post the items separately but let buyers know about the other items?

How the Hell do I combine postage for several items?

Someone has bought several items and wants combined postage. Can't send payment details because ebay changed the postage method!!!!!!!!!!!!!!!!!!!!!!!!!!! Another has bought several...some with my normal Royal Mail postage and the others were changed...

Confused with simple delivery

I have logged into my personal account to list a couple of items. Listing on the app, I have selected one of my own policies (Small Parcels Tracked GSP) and it says simple delivery will override it. That’s fine, I expected that:When I go to preview t...