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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Forum Posts

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Verifying Bank Account For Over a week

I've been waiting for a payout for over a week but eBay are still trying to verify my bank account. I've had 1p go in and 1p go out. Surely it can't take this long usually. I use one of the biggest banks in the world, I'm not sure why it's taking so ...

User avatar by • Contributor
  • 5484 Views
  • 42 replies
  • 0 kudos

HMRC digital report not generated?

I have two eBay accounts. One business and one personal. Both created pre-2024. As far as I can tell, January 2026 is the first year eBay would have generated an HMRC report for both accounts (given their age/use) from 2025, but no reports have been ...

Resolved! Question about selling eyeshadow palettes

HiI was delighted to have sold a now discontinued Dior foundation yesterday for a VERY good price, I actually got the figure from looking at one's that had recently sold and was shocked to see what someone was willing to pay for it (within 4 hours of...

User avatar by • Conversationalist
  • 137 Views
  • 2 replies
  • 0 kudos

Chat No Longer Working??

I have recently had to talk to eBay on 2 occasions but was not offered an option to chat. Is this now the normal procedure because with chat, you received a transcript but with a call, you receive nothing!!

Resolved! Another Simple Delivery query.

Some advice would be appreciated, Sold an item [Music box set] offered free postage to the buyer. eBay charged me the Simple delivery postage. Took over a week for Royal Mail to deliver the tracked 48 parcel. The buyer contacted eBay for a return wit...

Making Tax Digital (MTD)

HI all I fall into the 50k turnover category from April 26 and am going to need to submit digital records. For several several years I have done my accounts myself generating reports from eBay and my external website before deductions all deductions ...

been scammed

I have sold some genuine Tiffany Jewellery yesterday it was paid for so I posted this morning only to get a email this evening from eBay to say there was some suspicion on the account and not to send It which i HAVE already done. Shocking !! I am dow...

User avatar by • Contributor
  • 535 Views
  • 21 replies
  • 1 kudos

Who Is Responsable when simple delivery goes wrong

Morning. I have just sent a item well packed and placed fragile stickers on the box. The buyer has been difficult already before the item has even arrived. Threatening me with opening a dispute against me because one delivery attempt failed because t...

Resolved! eBay punishing me for their agent's mistakes

I recently had to cancel six of my presale orders this month, and it appears these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent Fabian on 10/10/2025 via eBay chat, regardin...

User avatar by • Contributor
  • 442 Views
  • 13 replies
  • 0 kudos

Resolved! Has the Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from me but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me...

User avatar by • Conversationalist
  • 1988 Views
  • 21 replies
  • 0 kudos

Introducing automated positive feedback... April 2025

Introducing automated positive feedbackThe great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback. Starting late April, automated positive feedback will be added to y...

Buyer paid less than the cost of the postage?

I don’t sell much on eBay at all but my latest one has confused me. It shows me the buyer paid 87p for postage but the cost of the yodel label is £2.70? Why am I about to lose £2 on a £7 item? If it can calculate the cost of the label to me, why isn’...

"Mark as dispatched" - gone

As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...

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