Fix tracking issues

The item I sold has been delivered a week ago and byer has left positive feed back.
Why are my funds still on hold?
Your tracking does not work....even I booked postage through your system!
Can you fix this!!!!

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Fix tracking issues

It's not my / our tracking here,  as you are talking to members like yourself,  and not to eBay.

 

However, Royal Mail tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

 

@matti2868 

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Fix tracking issues

Sadly the tracking does not show delivery. But it has been delivered....so what can I do?

 

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Fix tracking issues


@matti2868 wrote:

Sadly the tracking does not show delivery. But it has been delivered....so what can I do?

 


You will be paid after 14 days. 

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