Do I poke the angry bear

[fatbobfan]

So i've just had an OUTRAGED customer appalled started a return and then email me to say they have no access to a printer. I suggested they contact Ebay direct as its their automated process along with the epitomy of a polite and courteous response 

So I go checking their feedback, its their go to way of haggling for a refund, as stated by a few sellers in seller feedback.

Do I message my concern at his habitual behaviour and state Ive reported them, the negative is probably coming anyway, will a poke back improve my chances of not getting one?

Edit where can you get a printer service Library, Family ?

They shouldnt be allowed to continue with these practices, the systems failing sellers, its in black and white in the feedback and not being picked up, whats to loose

[**peaseblossom**]

I would report them but there's no need to tell them about it.  

[*vyolla*]

I'd have told them that there's a QR code on their label so they can just take their phone or tablet to the Post Office (if it's a Royal Mail label), show them the code and they'll print a label for them. 

Makes you wonder how people return items from other sites that do require you to print a label. 

[jonatjonatjonat]

If you are interested - this is from Amazons FAQs on the same subject...

What should I do if the customer cannot print the return label?

You can consider the following options:

• The customer can return the product on their own. Go to Return reason codes for prepaid returns for seller-fulfilled orders to understand the return reason. If you are accountable for the return, you must add the cost of return shipping to the refund.
• The customer can go to an internet café, public library, or local print shop to print the return label.

[fatbobfan]

Update theyve just stuck it in a post box without a label

[a45heaven]

@*vyolla* 

@fatbobfan 

Ive no phone to scan with - and from message 5 on the thread, i too would be tempted to mail it with hand written address to the sender without a postage label, should i not arrive  at a solution with the seller. 

When these process' are designed (and i use the term 'designed' loosely) , why do those not involved in making the system check out scenarios that could occur?

This one is not a remote possibility one like a plane crashing onto the postie.

[4_bathrooms]

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@fatbobfan wrote:

So I go checking their feedback, its their go to way of haggling for a refund, as stated by a few sellers in seller feedback.

Do I message my concern at his habitual behaviour and state Ive reported them, the negative is probably coming anyway, will a poke back improve my chances of not getting one?

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I wouldn't bother telling them. I'm assuming this is an INAD return? If so if the buyer fails to return the item and leaves negative feedback it should be removable. As per eBay negative feedback can be removed if:

"An eBay Money Back Guarantee case or payment dispute was closed with the seller having met their obligations to the buyer"

Which carrier did you purchase the return label from?

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[moldosgifts]

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@fatbobfan wrote:

Update theyve just stuck it in a post box without a label

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Well no tracking not not even a label just hand written address, so no proof of it arriving, or even refusal by yourself as nothing to tie those essential detail too. so if they charge you an admin fee you can say no thanks.

And is that the last message you got from them,? 

They may not have posted anything at all just waiting for the refund that isn't coming.

[*vyolla*]

I agree, they're either bluffing or just plain daft if they did just put it in a postbox. 

[4_bathrooms]

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@a45heaven wrote:

@*vyolla* 

@fatbobfan 

Ive no phone to scan with - and from message 5 on the thread, i too would be tempted to mail it with hand written address to the sender without a postage label, should i not arrive  at a solution with the seller. 

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Where Royal Mail is concerned I believe you can book a collection and arrange for the postie to bring the postage label with them from this page provided you have the tracking number or postage ID.

[a45heaven]

Thanks for that work around solution - id just have to hope i managed to be in when the postie comes to collect armed with labels and hope they will end up on the correct package.

Please remind me why it was so necessary to have changed the postage system - it certainly is not simpler to work with for sellers,  all i can see is greedy ebay fingers wanting a bigger cut?

[4_bathrooms]

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@a45heaven wrote:

Please remind me why it was so necessary to have changed the postage system - it certainly is not simpler to work with for sellers,  all i can see is greedy ebay fingers wanting a bigger cut?

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It wasn't necessary. However, "Simple Delivery" has not changed how MBG returns work. 

[fatbobfan]

Ive thought a little

Ill bite my tongue, this is the third numpty this year, will see what happens, 

[peturning]

In that case you are good, the tracking won't update and you'll not have to refund anything.

What a silly thing for that person to do.

[fatbobfan]

Feeling battered by the platform atm, no negs in 10 years and this is likely to be my third this year,

Imo all BS 

I know ebay think they dont matter and its par for the course  but for some inventory it really does effect selling performance

Thanks for the posts, helped my thoughts

[a45heaven]

@fatbobfan 

Do you feel the increase in problems you are encountering is much of a reflection of the Buyers being charged a Buyer Protection Fee, and this highlights or encourages their right for a complaint ?

And i would guess both Private and Business Sellers would be affected by being 'game' for claims, as looking through a selection of item listings, the Seller status (Private or Business) is not obvious without delving into a listing.